Sales Data Entry

IDIANA TOLIVER

** ******* ****** ***. #* Malden,Ma 02148

857-***-**** *************@*****.***

Summary

Energetic self starter with excellent office, organizational and creative

skills. Knowledge of skill and ability to multitask in a fast-paced

environment. Committed to the highest levels of professional and personal

excellence. Bilingual

WORK EXPERIENCE

Delta Management, Chelsea, MA 2007

Collection Specialist

. Contacted individuals to notify them of their debt obligations

and facilitate payment arrangements.

. Demonstrated exceptional communication skills while resolving

disputes with upset customers.

. Processed payments by phone using credit cards, debit cards, or

check by phone.

. Performed various administrative functions / dataentry to

assigned accounts.

. Capable of maintained and performed clerical duties such as

answering correspondence. and writing reports.

CVS Pharmacy, Boston, MA 2006-2007

Certified Photo Tech

. Operated film processor and printed processor.

. Prepared and reported weekly sales/order summaries.

. Answered phones, opening and/or closing the lab.

. Developed professional relationships with customers to promote

repeat sales.

. Providing customers with quality standard services, evaluation

of customer satisfaction.

Law Office of Paul Coleman, Esq., Revere, MA 2005

Collection Specialist

. Data entry - researched drivers license and employment

information.

. Up-dated client files with criminal, bank and insurance records.

. Traced delinquent customers to new addresses by conducting

backgrounds checks. Through credit bureaus, telephone

companies.

. Located and monitored overdue accounts, using computers and

automated systems.

Comcast Cable Company, Brookline, MA 2004

Sales Contractor

. Door to door canvassing - offered various packages, acquired new

clients and up-dated current subscribers.

. Scheduled appointments and arranged installations in assigned

territory.

. Prepared and executed subscribers applications.

. Up-graded and improved sales presentation and knowledge of

products.

. Maintained required records and reporting of sales and services.

EDUCATION

LARE Training Center, Chelsea, Ma Current

GED Classes

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