Project Manager Quality Assurance
Resume:
Arvinder Singh
*** ******* ***** ** *********, NY 11756 . Cell: 516-***-****
. E-Mail: **********@*****.***
PROFESSIONAL PROFILE
o Project Management, System Development Life Cycle (SDLC), Business
Process Modeling, Use Case Analysis, Identify Functional & Technical
Requirements, Develop Project Proposal, SOW, RFP, Estimate Level of
Effort (LOE)
o Provide strategic direction to senior leadership on technology.
o Solutions-driven professional with extensive experience in project
management and designing/ implementing technical solutions.
o Customer-focused, highly organized self-starter with effective
customer-service skills and demonstrated ability to manage technical
aspects, architect tailor-made customer solutions, build
relationships, communicate solution strategy and product offerings
o Resourceful, creative and analytical problem-solver with proven
aptitude to analyze and translate complex customer requirements and
business problems and design/implement innovative custom solutions.
o Extensive experience with Content Management Systems. Sharepoint.
o Motivated achiever who exceeds goals who has been promoted regularly
o Articulate communicator who can fluently speak the languages of both
people and technology, blending technical expertise with exceptional
interpersonal skills while interacting effectively with customers,
sales staff, and technical/engineering teams; adept at delivering
presentations and demos.
o Managed mobile data services to an expansive device portfolio.
Responsible for mobile messaging as both a marketing channel and
communications tool, customization, testing and maintaining highly
personalized mobile data experiences for an ever expanding population
of mobile devices.
o Managed development and launch of iTV content portals. Content
partners included ESPN and Hollywood.com
o Managed development of the industry's first on-channel interactive
advertising application. Clients included Disney, JetBlue, Sony, and
Unilever
o Senior member of Project Management team responsible for requirements,
development, quality assurance and launch of broadband and interactive
television applications.
o Results-driven project-management professional with MBA-level
education, and proven track record in increasing productivity,
quality, and customer satisfaction.
o Demonstrated ability to manage projects from planning through
execution/completion under the pressure of fast-paced, time-sensitive
environments.
o Proven management and leadership skills in setting up and running
large onshore-offshore technology teams.
o Exceptional interpersonal communicator who effectively interacts with
clients and all levels of management.
o Decisive, energetic, focused team leader/player who leads high-
performing teams through implementing change and improvements.
o Adept at overseeing all facets of project lifecycle, including
initiation and planning; change, risk, and issue management; and
guiding QA teams.
Technical Skills
Operating Systems: Windows NT4.0, Win 95, MS-DOS 6.22, Sco-Unix 5.0,
SunOS 5.6, Solaris 2.6
Languages: Java, HTML, TCL/TK, JSP, PERL, XML, DHTML, XSLT,
JavaScript, ASP TagLibs, JVM, multithreading, JSP 1.21,
EJB 2.0, Servlets, Ajax, JDBC 2.0, Struts 1.1, Soap 1.1,,
Rest Web Services, UML, Ant. Junit, MVC design pattern Eweb
Edit Pro v 2.6,C, C++, PL/SQL.
Servers: IIS, Apache Tomcat, Netscape Enterprise Server, JRun
Servlet Engine, LDAP
Process/Model: Rational Unified Process (RUP), Agile, UML,
MS VISIO, IBM Rational Requisite
Reporting Tools: Crystal Reports, Advent Geneva, Actuate, Business
Objects.
Messaging: MQ series, JMS
Content Management: Vignette 5.1/5.6/6.1/7,StoryServer 4.2,
ATG, TeamSite
Polopoly, Broadvision, Interwoven
SHAREPOINT
Dat abases: Oracle, SQL Server, Sybase, DB2
Protocols: TCP/IP, HTTP, SMPP, XMPP
Test Tools: Quality Center 9.2 and 10.0, Test director
7.0/6.0, Win Runner.
Case Tools: MS Project, System Architect 4.0, Erwin.
Education
MBA Adelphi University, NY
Master of Science University of Memphis, TN
Bachelor of Science Gulbarga University, INDIA
Certification
Project Management Professional (PMP)
Member - Information Systems Audit and Control
Association (ISACA)
CISA Certification Candidate
PROFESSIONAL EXPERIENCE
Cablevision (Sep'05 - Present)
Wifi Devices Authentication (Sr. Project Manager)
Project Scope: Managed the development of Cablevision Wi-Fi, a service
that lets Optimum Online subscribers that have iPads, laptops (or other
devices) with WiFi adapters to access the Internet with download speeds of
1.5 megabits per second. Other customers with Wi-Fi enabled devices, like
the iPad/iPhone will also be able to leverage the Cablevision Wi-Fi
network.
Job Responsibilties:
o Responsible directly to Senior Vice President for daily operations.
o Developed best practices and management methodologies using Enterprise
Unified Process and ITIL standard models.
o Implemented agile scrums to reengineer development process.
o Tasked with developing Project management methodologies.
o Managed design of templates for Product Requirements, Functional
Specification, Use Case and traceability Documents which have been
adopted by the Product and Engineering & Technology groups.
o Designed and implemented SharePoint for document management and
versioning, project status tracking for the Product and Technology
Integration group.
o Managed multiple vendors, business units, and Information Technology
partners and a team of offsite and onsite developers.
o Managed the Design systems to enable automatic authentication which
helped to Maximizes usage of the Optimum WiFi network and Ensures
better security and prevents spoofers.
o Lead the design management for Access Point Registration, login and
registration sequence to make it seamless for end users.
o Lead the successful development and implementation of style guide,
including the definition and implementation of standard user controls
which increased productivity of development staff by 50%.
o Held regular meetings with the architects, developers, quality
testers during the project to assure
that critical as well as the minute details of the project were
discussed and issues were resolved
beforehand.
Active Video Networks (Sr. Project Manager/Business Analyst)
Project Scope: Took a lead in breakthrough television experiences using
AVN. With ActiveVideo, programmers and network operators can bring the full
Web media experience to the TV. ActiveVideo allows mixing of Web video and
interactive content with broadcast streams and targeted advertising into
personalized programming for viewers. Network operators and programmers use
ActiveVideo to enhance the value of their video service by providing
"channels" that allow viewers to take active control of what they see and
when they see it.
Job Responsibilities:
o Envisioned and presented requirements, features and challenges which
company subscribers can experience using AVN.
o Worked with global diverse teams in a matrixed managed environment,
both internal and external.
o Defined and achieved end users needs through one-on-one sessions and
researching system limitations.
o Researched and implemented production methodologies and document
systems, which led to cohesive system development.
o Designed systems to collect, organize and integrate issues which
greatly helped in client satisfaction and management expectations.
o Traced Requirements to High Level Design, Use case Models, Test
Cases and Scripts and Product Requirements using MS Word and MS
Visio.
o Worked with Vendors and various development teams to make sure that
the project met budget control, production timetable, client/project
team coordination requirements.
Iphone/Web-DVR (Project Manager/Business Analyst)
Project Scope: Lead the way in the Cable media industry to develop a new
and innovative native iPhone/Web-DVR application to provide remote access
to DVR capabilities. Deliver a deeper user experience to iPhone / iPod
Touch users than can be achieved via a mobile browser accessing
m.optimum.net
Job Responsibilities:
o Documented Business and Technical/Functional specifications for
present and future product/Systems - DVR/RSDVR, Switched
digital video and Video on demand based on the specifications
available for the legacy systems and the feeds from the
Business group for these systems.
o Co-Authored User Guide and Developed Process Models and System
Architectures for Cablevision.
o Traced Requirements to High Level Design, Use case Models, Test
Cases and Scripts and Product Requirements using MS Word and MS
Visio.
o Held regular meetings with the system architects, developers,
database developers, quality testers during the entire project
to assure that critical as well as the minute details of the
project were discussed and issues were resolved beforehand.
o Identified Gaps in the WUI and GUI as per the proposed
solutions by the business owners and documenting the same (UI).
o Co-ordinated and handed over project results draw up final
project report using MS Project.
o Assisted in the designing and development of Quality Assurance
standard and processes to all levels of Project team.
o Responsible for preparation of test plans. Manually tested
application modules. Used case tools, for requirement/Use case
diagrams and software conceptualization.
o Worked with the business community to define AS-IS and TO-BE
business requirements/values in JAD/JAR sessions and analyze
the possible technical solutions.
o Authored and validated test cases written by QA team.
o Worked with offshore development team as iPhone client application
will be developed by offshore vendor.
IP Authentication (Project Manager/ Solutions Architect/)
Project Scope: Conceptualized and Implemented seamless authentication
through IP versus User credentials which was a breakthrough in the Media
Industry.
Job Responsibilities:
o Worked with the business community to define business
requirements/values in JAD/JAR sessions and analyze the
possible technical solutions.
o Designed and authored Defect Management Process.
o Responsible for preparation of test plans. Manually tested
application modules. Used case tools, for requirement/Use case
diagrams and software conceptualization.
o Implemented Agile -for Requirement gathering, design,
programming and test aiming at bug free iterative release.
o Constructed Data flow diagrams/ Models with the development
team and DBA's for Payment Gateways and Bin check for
authorizing and processing different Payment Types.
o Developed Process Models and Architecture for Applications.
o Involved in highlighting the key problem areas to be addressed
with risk analysis and accurately documenting the potential
risks with respect to different time frames.
o Held regular meetings with the system architects, developers,
database developers, quality testers during the entire project
to assure that critical as well as the minute details of the
project were discussed and issues were resolved beforehand.
o Assisted in the designing and development Quality Assurance
standard and processes to all levels of Project team.
o Created product documentation including online help manuals and
Training Materials.
Newsday.com (Project Manager /Solutions Architect)
Project Scope: Pioneered one of the first gating mechanisms in the print
media industry for Newsday using Polopoly- (CMS) along with the relaunch of
the NYC newspaper.
Job Responsibilities:
o Responsible directly to Senior Vice President for daily operations.
o Relaunched the new site for New York Metro major Newspaper.
o Managed technical platform implementations and integration with third-
party software.
o Teamed with engineering group to design and manage consistent and
reliable learning systems.
o Oversaw software platform design and custom solution delivery.
o Defined and directed project goals, objectives, critical success
factors, milestones, and risks.
o Communicated detailed product knowledge to support consulting
engagements.
o Collaborated with customers, partners, and internal constituencies to
ensure successful implementation of solutions; mentored and assisted
associate services staff.
o Collaborated with client team to define corporate strategy based on
business goals and strategic initiatives; developed creative and
profitable solutions for internal/external clients.
o Administered organization-wide needs-assessment; identified critical
training needs and requirements.
o Worked with offshore development team in Sweden, Melbourne.
SMS (Project Manager /Solutions Architect) http://www.msg.com/mobile
Project Scope: Created, managed and built an extensive opt-in database of
mobile subscribers that can be segmented by demographic and continually
optimized to meet marketing objectives to use mobile messaging strategies
and tactics that are designed to help drive the marketing and advertising
needs of our clients.
Job Responsibilities:
o Designed cutting edge technology to enable fans and audiences to
interact with a large event screen using text and picture messaging.
o Chose the Vendor to implement Design and managed onsite technology
team.
o Extended web experience with a custom-built WAP web site with multiple
pages and downloadable content.
o Deployed mobile media assets, including bounceback messages, to sell
additional sponsorships and to generate new revenue streams.
o Created a mobile program that rewards our most loyal consumers with
specials, giveaways, coupons or exclusive access to timely news and
information.
o Provided consumers with the cutting edge interactions they demand with
mobile applications for iPhones, Blackberry's and other Smartphones.
o Designed and Implemented convenient and entertaining way to have their
voices heard by conducting votes, polls or surveys.
o Used SMS protocol to push relevant and timely information, such as
news, weather or sports scores, out to opt-in database of mobile
subscribers.
IOWallet (Project Manager/Architect)
Project Scope: Iowallet is an application, which helps customers to enter
information to complete a transaction and is also used as a transaction
tracking mechanism where a customer has access to consolidated view of all
his purchasing activity on iO interactive medium on Cabe TV.
Job Responsibilities:
o Responsible for Object-Oriented Analysis and Design (OOAD) and
design patterns with Rational rose and UML.
o Defined J2EE based technical architecture based on Design Patterns
and J2EE best practices.
o Development of the EJBs and servlets.
o Used JPROBE profiler to enhance EJB efficiency.
o Architect and developed Messaging to MQ series using connectors
which was later ported to JMS
o Architect and deployed weblogic in high availability, load balanced
solution in clustered Iplanet and backup LDAP mode.
o Developed interfaces /modules within J2EE framework.
o Overall oversight and accountability for technical platform
architecture and delivery activities within Corporate eBusiness.
o Reviewed design and code development methodology to conform to
proper Portal and ASP application frameworks and standards.
PowertoLearn(Architect/Tech Lead)
Project Scope: Powertolearn a multi-faceted initiative dedicated to
integrating the Internet into education to enhance learning and was
conceptualized with a belief that access to information leads to a powerful
learning experience. This application is used by thousands of schools in
NYC and Long Island to set up an online community so that schools can
communicate with kids and their parents and can post homework.
Job Responsibilities:
o Installation and configuration of Vignette V6, responsible for the
testing and integration with current infrastructure.
o Designed & developed a robust architectural framework using VIGNETTE
for managing the content & workflow solutions, SITEMINDER to handle
the authentication & authorization process and Autonomy to handle
the search.
o Translated requirements into schematics; and map out features and
functions for all user segments.
o Responsible for developing Wireframes, Developed Best practices for
front-end developers.
o Lead a team of 12, assigned them tasks and ensured the quality of
the code they produced, Wrote critical school connection piece which
has around 120 Templates and is used by around 3000 schools in Long
Island and NYC for posting Homework, Calendar events, Announcements,
making individual School Home pages and Educator.
o Used Autonomy as a search engine for site search and Namespaces
architecture.
o Prioritized requests, manage and document workflow and operations,
track progress, meet with department.
o Reviewed design and code development methodology to conform to
proper Portal and ASP application frameworks and standards.
American Movie Classics(Project Manager/Architect)
Project Scope: Developed a website for American Movie Classics channel
(AMC) which is divided into 2 parts: the customer, public-facing site,
which is called the Content Display Application (CDA), and the internal-
only Content Management Application (CMA). The majority of content
presented on the AMC web site follows a structure of index and detail
pages.
Job Responsibilities:
o Designed & developed a robust architectural framework using VIGNETTE
for managing the content & workflow solutions, SITEMINDER to handle
the authentication & authorization process and Autonomy to handle
the search.
o Created Functional specifications, hierarchies and processes and
translating requirements into schematics.
o Worked with project teams for the following deliverables:
Identification of Users, user attributes and scenarios.
o Was responsible for Content strategy brief, Content behavior
document, Standards and Style guide.
Optonline.net(Architect/Tech Lead)
Project Scope: In order to provide its customers with the most
comprehensive high-speed Internet service, Cablevision produces
OptOnline.net, a portal designed specifically for Optimum Online customers
where they can order online, check their status, check their Interactive IO
webmail on the site. Also worked on the performance tuning of the site
Job Responsibilities:
o Involved in requirement analysis, design of new optonline.net
o Defined J2EE MVC architecture based on Java Beans/JSP/Servlet/
Design patterns using Rational.
o Separation of the presentation layer from the content delivery
application by using freemarker in ezseek.
o Did Performance Tuning of the Content Delivery Application for
ezseek.
o Was involved in XML data creation, XML parsing.
o Advise and made recommendations in software infrastructure and
integration design, implementation, maintenance and troubleshooting
production issues.
Pipeline Financials, NY (Project Manager/Architect) (Mar-04 - Sep'05)
Project Scope: Pipeline Financials Alternative Trading System (ATS) enables
institutions and brokerage firms to quickly and efficiently trade large
blocks of stocks. The Pipeline Block Board is the focal point for the
Pipeline trading platform. There are basically five types of users that
Pipeline supports Fix Auto Order, Fix Block Board, Staged, OMS integrated
and Order Entry .It supports different types of OMS Macgregor, Charles
River, Latent Zero and Line Data.
Pipeline's rules are designed to reward traders who place orders at least
as aggressively as the midpoint of the National Best Bid / Offer (NBBO).
It executes (Cross) the aggressive Buy order and Sell Order at the
midpoint. Aggressive orders earn the right to see passive counteroffers and
receive price improvement when the contra is aggressively priced. If the
limit prices of a buyer and seller overlap, Pipeline will print the trade
as close as possible to the midpoint of the current market price,
potentially giving both parties price improvement.
The New Switching Engine Server is designed to also support Order which are
less than LBQ (Large block Quantity). These Orders get routed out to the
Out bound locations. It also provides additional features to the traders
like XVP, Contra Targeting, Black Contra, Channel Select etc.
Job Responsibilities:
o Manage offshore team of consultants and software engineers.
o Gathered and defined process requirements and developed
requirements evaluation matrix for the selection of the vendors by
executive and sales team
o Responsible for communications of project vision, scope, change in
scope, status to steering committee
o Evaluated new product and client requirements. Determined how to leverage
existing environments and designs and determine if new architectures are
needed.
o Work with systems and development teams to design and implement scalable
and reliable solutions to Pipeline's growing and evolving network
architecture.
o Architect and designed workflows for different clients.
o Collaborate with business users/developers to provide required data
o Design and implement Extract, Transformation and Load (ETL) processes,
programs and scripts.
o Configure and monitor FIX sessions to customers.
o Design and implement XML/XSLT architecture.
o Executed Automated FIX scenarios using VeriFix.
Stock Transfer-Bank of New York (Architect/Tech Lead) (Oct-02 - Mar'04)
Project Scope: Using this application stockowners can look up their
holdings and transfer stocks over the Internet. The site was intended to
serve 5 million BONY clients.
Job Responsibilities:
o Involved in proposing technical architecture. Write uses cases.
o Researched IAS integration with MQ series.
o Architect and develop Messaging to MQ series
o Developed modules in Java Beans/JSP/Servlet. Installed IAS in clustered
environment.
o Project coordination between design, development, QA and hosting.
Bond Holder-Lehman Brothers (Tech Lead) (Sep-01 - Oct'02)
Project Scope: The SOI Bonds Direct Application/website provides targeted
individual and institutional bondholders with fast, easy and reliable
accesses to account and service information.
Job Responsibilities:
o Client interaction to propose technical system architecture during
discovery and design
o Interact with security group to design User registration module.
o Worked extensively on servlets which were used for Business rules and
Workflow.
o Architect and develop incident tracking module using EJB/JSP/J2EE/Design
patterns.
o Integration of bondholder with incident tracking. Design interfaces
between modules.
News Digital Media (Lead Developer) (Dec'00 - Aug'01)
Project Scope: The system automated the current production process. With
CMA various steps involved in the editorial process was automated where an
Editorial staff can add/edit/modify stories and review them before they are
published. The CMA interface had a variety of templates, libraries and
components, which facilitated editing, modification, addition, and deletion
of records via the Intranet and Internet both. The report interface
accessed tables in multiple databases, some which were populated externally
by data mining applications.
Job Responsibilities:
o Designing and developing the CMA interface and laying out the steps
for proper workflow management.
o Developed report interface accessed tables in multiple databases,
some which were populated externally by data mining applications.
o Worked extensively on servlets which were used for Business rules
and Workflow.
Miller Freeman (Sr. Developer) (Jul'00 - Nov'00)
Project Scope: Responsible for developing a closed loop e-marketing
solution which would enable them to gain critical insights by measuring and
analyzing the users interactions across multiple business touch points and
also segments users into relevant groups depending on their music interests
and hence deliver the content to those section of targeted people with the
highly personalized content.
Job Responsibilities:
o Did extensive coding in StoryServer, TCL, and HTML & JAVASCRIPT.
o Did troubleshooting/bug fixing, maintenance of templates, page
designing and implementation of a StoryServer template library,
migrating interwoven sites to vignette StoryServer, development and
layout.
o Designed a complete vignette-based content management solution.
o Designed a database driven search engine.
o Did installation and configuration of Vignette StoryServer,
responsible for the testing and integration with current
infrastructure, which, at the time, was un-supported by Vignette.
Philips (Developer) (Mar'98 - Jul'00) http://www.philipsusa.com
Project Scope: Designing, Implementation and Maintenance of Philips web
site. The site was designed and developed in Broadvision (Instant
Publishing Center, DCC) that can be used by users and partners in making it
more personal.
Job Responsibilities:
o Prioritized requests, manage and document workflow and operations,
track progress, meet with department.
o Designed & developed a robust architectural framework using
Broadvision for managing the content & workflow solutions, and
NORTHERN LIGHT to handle the search.
o Designed & developed comprehensive content management applications
and content display applications using server side java, HTML,
JAVASCRIPT, XML, CSS.
o Did personalization of the site.
o Designed & Developed weekly reports using CRYSTAL REPORTS.
o Generated site statistics using NETANALYSIS.
o Produced technical documentation related to software development;
training and system implementation; translated requirements into a
viable design.
o Defined migration process for BROADVISION managed site to VIGNETTE.
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