Customer Service Manager

Shaun D. Motayne

**** **** ***** ******

Brooklyn NY 11236

Home: 347-***-****

Cell 973-***-****

Skills: Inventory, Restocking, Customer Service, Detailed Oriented, Product Distribution, Management, Staff

Supervision, Staff Training, Food Preparation, Data Entry

EXPERIENCE:

AP BEAUTY SUPPLY

Irvington, New Jersey 07111

Store Manager

July 2006 – Feburary 2010

• Supervises the day-to- day activities of the Shift Supervisors and other non-management associated

• Assign work responsibility, prepares schedules, and ensure that shifts are covered

• Prepares daily orders, ensure units are stocked with appropriate levels of products and coaches Shifts

Supervisor on order procedures

• Conducts and coordinates on-the-job training for associates, and ensure all associates receive basic skills

training to perform their jobs.

• Resolves most question and problems and refer only the most complex issues to higher levels

• Provides recommendation for hiring, firing, advancement, promotion, or any other status change of associate

within the store

UNITED PARCEL SERVICE

Secaucus, NJ 07083

Loader/Unloader/Sorter

September 200l-March 2003

• Team leader for outgoing package distribution

• Responsible for unloading various packages and maintain security check of all parcels incoming to the facility

• Overseen the organization and assortment of various packages both domestic and foreign

• Single point of contact for any additional staff needed by my supervisor and help in assist in assistant

manager duties when not present

AMARK DISTRIBUTION

Newark, NJ 07105

Stock Clerk/Forklift Operator

October 1998 – August 2000

• Control inventory by performing proper receiving and restocking standards including accurate cycle

accounting, and processing merchandise transfers according to procedures

• Accountable for store cash and all other financial assets, reconciling cash register drawers, preparing deposits,

and ordering change from the bank.

• Assist with the general maintainence and appearance of the store by ensuring a safe and pleasing environment

for both customer and associated.

• Respond to any unexpected emergencies to ensure the protection of company assets

• Prepares distribution order for weekly inventory log

EDUCATION:

Pacific High School

High School Diploma Achieved

References Available Upon Request

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