Customer Service Real Estate
Resume:
NEDRA L HARDIN
Summary of Qualifications
Customer & Personal Service - Knowledge of
principles and processes for providing customer
and personal services. This includes customer
needs assessment, meeting quality standards for
services, and evaluation of customer
satisfaction.
Work History
Jul 13, 2009 - Jul SAXON MORTGAGE SERVICES INC - Fort Worth, Texas
21, 2010 Customer Service
Answered inbound calls for a mortgage company
concerning escrow and billing. Did outbound
calls to customers to bring accounts current and
took payments for accounts less than 90 days
past due.
Operate telephone switchboard to answer, screen
and forward calls, providing information, taking
messages and scheduling appointments.
Receive payment and record receipts for
services.
Perform administrative support tasks such as
proofreading, transcribing handwritten
information, and operating calculators or
computers to work with pay records, invoices,
balance sheets and other documents.Hear and
resolve complaints from customers and public.
File and maintain records.
Transmit information or documents to customers,
using computer, mail, or facsimile machine.
Analyze data to determine answers to questions
from customers or members of the public.
Mar 18, 2002 - Jul AmeriCredit Financial Services - Arlington,
10, 2009 Texas
Customer Service Rep
Took inbound calls in a fast pace call center
environment in the auto finance industry.
Answered questions regarding simple interest
loans, took payments, resolved customer
complaints and solved issues regarding titles
and releases of liens. Addressed billing
questions and educated customers on how to
maximize their auto loans.
Sep 20, 2000 - Mar Verizon Wireless - Fort Worth, Texas
15, 2002 Customer Service Rep
Answered inbound calls in call center
environment regarding pagers for residential and
business clients. Activated and deactivated
pagers as well as did troubleshooting them over
the phone. Took payments in amounts up to fifty
thousand dollars. Took escalated calls for other
representatives when supervisors were not
available.
Education
Tarrant County College
Education Level: Associates Degree
Major: Real Estate
Graduated: Yes
Training
U.S. Army
Honorable
Status: Completed
Occupational Experience
Customer Service Representatives ( 10 yrs 0
mos )
Executive Secretaries and Administrative
Assistants ( 5 yrs 6 mos )
Computer Skills
Typing Speed: 45 Words Per Minute
. EMail Software (Outlook, Thunderbird, etc)
. Internet Browser (Internet Explorer, Firefox,
etc)
. Peripheral Devices (Scanners, Printers, etc)
. Personal Computers
. Presentation Software (PowerPoint, Flash,
etc)
. Spreadsheet Software (Calc, Excel, etc)
. Word Processing Software (Word, WordPerfect,
etc)
Language Skills
English
Driver's License
Class C - Standard Driver's License
Contact this candidate