Customer Service Representative

Cardedria Johnson

Address: **** ****** **.

City: Dallas, TX

Phone: 972-***-****

Email:****************@*****.***

Work Experience

Company Name: Bank of America

Year: 06/06/2010 to Current

Position Title: Client Migrations Advisor

Address: 1201 Main Street 6TH Floor DALLAS TX 75202

Positions Requirements

• Intense client focus

• Demonstrated ability to partner at all levels to achieve goals - strong team player

• Excellent verbal and written communication skills

• Strong analytical, troubleshooting and problem-solving abilities

• Detail-oriented, able to multi-task

• High proficiency with MS applications (Strong PowerPoint and Excel skills a must)

• Project management skills

• Highly motivated - flexible, results-driven self-starter

• Knowledge of Treasury Implementation/Fulfillment Process

• Six sigma knowledge/experience

• Working knowledge of Operational Risk & Compliance, including Business Continuity

• Understanding of financials, business management

Company Name: Bank of America Corporate Office

Year: 01/15/09 to 12/26/09

Position Title: Account Manager/ Customer Service Representative

Address: 15301 Dallas Pkwy Ste 100, Addison, TX 75001

Position Requirements:

Ø Make calls to clients with the bank concerning their credit card

Ø Keep the client information organized and up to date

Ø Handled problems and selective question the client would have

Ø Talk to other representative in other companies/departments on behalf of solving any problems

Ø And meeting clients need.

Ø Maintain professionalism with unruly and calm clients

Ø Work in complicated Microsoft and input data/notes knowledge of Word/ Excel/ Outlook/ETC

Ø Received about 25 call an hour Out bound

Ø Ability to Multitask while on the computer and on call

Ø Excellent Written and verbal skills

Ø Work in a fast paced environment

Ø Complies with company and department

Ø Check Emails when posted

Ø Sell additional upgraded credit cards

Ø Data entry

Ø Excellent attention to detail

Company Name: Dallas Christian College Administration Office

Year: 02/10/07 to 02/17/09

Position Title: Customer Service Representative/ Admissions Rep /Receptionist

Address: 2700 Christian Pkwy, Dallas TX, 75234,

Position Requirements:

Ø Call Potential students to inform and persuade them to come to our school

Ø Typing out requested documents

Ø Complete Jobs by sending out requests to students

Ø Setting up interviews.

Ø Sorting and organizing documentation and student profile

Ø Completing selected request from the admission dean/Maintain a positive attitude

Ø Call Day 150 Inbound and outbound/Assist Admissions dean

Ø Maintained upkeep of the office/ organized

Ø Walk applicants through the process of enrollment/filling out application

Ø Responding to voice message when received

Ø Maintain professionalism

Ø Sell and Promote the school

Ø First Line of contact for the client in regard to customer service

Ø Give tour of the property to both parents and students

Ø Face to face interviews

Ø Marketing the college to the public

Ø Multitasking a must

Company Name: Rutherford Veterinary Hospital

Position Title: Kennel technician,

Year: 2007- 2008

Address: 924 S Haskell Ave Dallas, TX 75223,

Position Requirements:

Walked dogs,

Gave anesthesia,

Clean runs,

Wash dogs

Assist doctor with selected task

Maintain positive attitude

Dealt with both viscous and friendly animals

Consulted with owner about the benefits of the hospital

Contact this candidate