Engineer Customer Service
Resume:
Michael Susini
Columbia, Maryland 21045
*******@*****.***
Objective:
Seeking a career opportunity as a Systems Administrator within an
organization where I will be able to best utilize my experience in network
support and customer service.
Skills:
Cisco Admin Citrix Lotus Notes R6 Microsoft Exchange 2007 BlackBerry
Enterprise Server
Symantec Enterprise Vault 7.5
Work Experience:
Expert LAN/WAN Engineer
3/29/2010 - Current: MicroTech
I am a Engineer in the email and messaging department on the Social
Security Administration contract for MicroTech. My responsibilities include
administration of the Exchange infrastructure for Social Security.
Responsibilities also include the implementation of an Email Archiving
system. This is to include the choosing of a vendor.
Sr. LAN Systems Engineer
9/4/2007- 1-28-2010: CareFirst Blue Cross Blue Shield
I work with in a team that is responsible for the messaging environment for
CareFirst Blue Cross Blue Shield. This environment includes Microsoft
Exchange 2007, Lotus Notes R6.5 and BlackBerry Enterprise Servers.
CareFirst recently migrated from Lotus Notes to Microsoft Exchange for our
email. This migration included over 5600 email accounts. Blue Cross's still
utilizes Lotus Notes for it's database and applications. I am the
BlackBerry Enterprise administrator. This includes over 650 blackberrys. I
also am responsible for level 3 day to day troubleshooting and issues
resolution. My responsibilities also include the administration of the
companies email archiving system. This system is comprised of four Symantec
Enterprise Vault 7.5 servers. I work with the appropriate people to
implement archiving policies. We are currently working to upgrade these
servers to Symantec Enterprise Vault 8.0.
Messaging Systems Administrator II
5/2006 -9/2007: Peak Technologies, Columbia MD
I am responsible for providing top-level support for the company email
system that includes four Domino Servers. These servers are comprised of
one Blackberry Enterprise server, two SMTP servers and one mail server. I
am also tasked with the Barracuda Spam Firewall device. I have recently
completed the CCNA boot camp. I have recently taken over the Network
Engineer position, which has the responsibility of all the Cisco firewalls,
routers and switches. We have upgraded our network to include new Cisco ASA
security devices, new switches and new Internet routers. This upgrade took
place during off hours. I am also responsible for Peak Technologies Network
perimeter security. I am also responsible for the Barracuda Web Filter. I
also provide mentoring to our helpdesk personnel on all Lotus Notes issues
that are brought to their attention.
Network Administrator:
8/2005- 5/2006: BHS Corrugated, Baltimore MD
Provide top-level support in a network environment that includes Lotus
Notes for email and other databases, Citrix servers for remote access,
Windows 2003 servers, Cisco Router, and Watchguard Fireboxes. I am
responsible for security policies on Watchguard Fireboxes in three
locations. This includes setting up remote VPN users. Provide daily upkeep
and future planning for our Microsoft Windows 2003 network. Give support to
all remote users who access the network using Citrix. Administer three
Lotus Domino servers being run on SUSE Linux. Plan for future growth for
BHS. Plan for disaster recovery. Use Backup Exec 10 to run daily backup.
Network Analyst
9/2001 - 8/2005 Frank Parsons Paper, Landover, MD
Provide senior level support for a windows 2000 network running on Dell
servers. Servers include four Citrix, three Lotus Domino, one File and
Print, one backup, one Cognos, and two domain controllers. Provide senior
level desktop support to end users. Mid level support of our Cisco routers,
switches and Pix. Use Symantec Ghost to provide standardized desktops and
laptops. Project leader for Bar-Coding and warehouse maintenance
installation, integration and training for our 14 located thru out the Mid-
Atlantic. Provide support for Dell laptops that are equipped with wireless
technology Provided research and testing of all new technologies such as
Bar-Coding and Wireless laptops. Negotiate between Frank Parsons Paper
Company and outside vendors such as Dell, Verizon, Intermedia, Quest,
Barcoding Inc, and Cisco. Create documentation for training purposes.
Strive to provide a network up time of 99.9%. Responsible for
implementation of security policies, not only for Lotus Notes, but also in
the Windows 2000 domain. Responsibilities include receiving trouble call
and emails. Provide support and tracking thru our customized help desk
system. In charge of running daily, weekly, and quarterly back ups using
Veritas Backup Exec 9.0 Allow access to users for email to their phones,
PDA's, and Blackberries
Network Analyst
3/2001 - 9/2001: Halifax Corp., Columbia, MD
Provide daily upkeep and maintenance of the companies Network and Network
Citrix servers. Also provide desk side support and trouble shooting of all
related issue to include networking, network protocols and software issues.
Testing software and new products in a Windows 2000, 98, 95, Lotus Notes,
and Citrix.
Network Analyst
4/1998 - 3/2001: PC NETWORKS, Philadelphia, Pa
Provide assistance in diagnosing and resolving network problems in a
Windows NT Network environment. Install and configure both stand-alone and
network systems using various operating systems. Installation and
maintenance of company Windows NT servers. Resolve problems at remote
locations, traveling to them when necessary. Project Team member testing
Amtrak's Northeast Corridor devices for Y2K compliance and implementation
of TCP/IP. Project team leader for configuring and replacing all Non-Y2K
compliant devices through out the Northeast Corridor for Amtrak. Also to
provide support for Citrix Clients, using both local pc and thinclient
platforms
Education:
Ikon Office Solutions, Baltimore, MD
? Certification
Citrix Metaframe 1.8 Administration
Attronica Learning, Baltimore, MD
? Certification
Lotus Domino Administration for R6.0
Community Colleges of Baltimore County, Baltimore, MD
? Certification
Computer Concepts, November 1998 Supporting Windows 95, November 1998 PC
Troubleshooting and Repair, December 1998 Networking Technician, January
1999 MCSE- Networking Essentials, February 1999 MCSE- Introduction to
Windows NT Administration, March 1999
Tech Data, Baltimore, MD
? Certification
MCSE- Windows NT 4.0 Core Tech., June 1999 MCSE- Windows NT 4.0 in the
Enterprise, October 1999 Updating Windows NT skills to 2000
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