Manager Customer Service

Lonna Temple

**** ***** ***** **.

Madison, WI **719

608-***-****

*****@***.***

PROFILE

•Effective Interpersonal skills along with exceptional co-worker and customer/vendor relations

•Creative thinker rising to challenges of fast paced, ever changing environment

•Effective working both independently and as a team player with proven motivational skills

•Achieved goals by effectively maintaining budget through collaboration with team and outside

vendors

•Exceptional negotiating skills for model rates, usage, agreements

•Good eye for concepts given in Art Direction

•Continued success with resource for wardrobe and propping needs

•Energetic friendly upbeat gets the job done attitude.

•Goal and budget orientated

PROFFESSIONAL EXPERIENCE

Photo shoot Coordinator/Administrator

1989-December 2006 American Girl Middleton, WI

•Responsible for coordinating all aspects of photo shoot

•Maintained legal documentation and confirmation of independent contractors

•Issued all necessary paperwork including, invoicing and purchase order requests in a timely

efficient manner

•Travel US for location shoots conducting castings for art directors in selecting our girl to best

represent our product

•Working with vendors through out the US selecting models, hiring, schedules, intineraries,

accomodations, parent commucation

•Reasearch on location requsts and props for specific shoots

•Trouble shoot when needed

•Set up meetings and attended product, new trend, and other informational meetings

•Assisted in setting up process for photography

•Managed in house studio coordinating free lance needs and set up

•Scheduling fittings, selection, and call times for approximatley twenty girls.

•Worked with many crews with much diversity in work styles. Photographers, stylists, set and

prop stylists.

•Assisted all Brands with model search for illistration, book editorial and American Girl Magazine

•Maintained all model correspondence/phone,mail, e-mail along with agency and parent requests

for catalogues etc

•Volunteer coordination of "Take your daughter to work day", guest speaker, Correographed

routine for twenty girls for theMiddleton Good Neighbor Festival Parade

•Successfully participated in test store in Lombard, IL and then two store openings in Chicago IL.

and New York, NY

•Santa's helper, for Doll Hospital, Picking and Packing of product during busy holiday season

•Seasonal Supervisor for call center along with Customer Service Seasonal Support

•Recruiter for three seasons for the Human Resource Department

•Taking phone orders for the catalogue holiday season

•Picking and packing, gift wrapping, holiday season

•S.T.A.RR.S. Helped to implement excercise program teaching classes to company employees.

Assisted in purchase of excercise equipment

•and set up of fitness room for all employees.

•Brought in outside instructors for Brown Bag lunch series on health and wellness

Store Manager

1979- May 1988 Sassafras/Karen and Company Madison, WI

•Responsible for all operations of small business

•Visual merchandising, assist with selecting of inventory, customer call lists, pricing, hiring,

training, personnnel developement

•Following current trends in the market with input on buying decisions

•Excpetional sales history

YMCA

1979-1990

•Taught various fitness classes at the downtown, east, and west side, YMCA

•St. Mary's Health Works Madison, WI

Store Manager

1975-June 1979 Foxmoor Casuals

•Manager large high volume stores with up to fifty employees Madison, WI

•Extensive travel instructing merchandising and display techniques Maplewood,

MN

hires for new stores Chicago, IL

EDUCATION

•American Girl in house computer classes, Interactive work styles, Effective Communication

•August 1974 Madison Area Technical College Fashion Merchandising Program s

•February 1987 University of Wisonsin Extension Starting Your Independent Business

•June 1974 Beloit Memorial Hight School with honors

References available upon request.

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