Customer Service Quality Assurance

R ichard G.

Rogers

**** ****** ***** **. ************, TX 78660 512-***-****

Objective To increase the success within the company and also build a strong

and solid

partnership with the company, co-workers and your customers.

P lus fill a

position where my business and customer service skills are needed

and

valued.

Experience Y ield enhancement specialist Samsung

A ustin, TX

To increase yield of product by classifying defects and working

closely with

t he Engineers to resolve any product issues. Utilized excellent

oral and wri t ten

Communication skills to resolve customer concerns and

complaints within a

t imely manner. Participated in teams to rollout new and

i nnovative strategies

to reduce cycle time in production.

M anufacturing/Trainer Samsung

A ustin, TX

Coached and t rained staff on clean room protocol.

Certified t rainer for all new employees and in the EDS area and

a lso coached all

S taff in new testing procedures.

Responsible for maintaining a spreadsheet of product being

shipped to our

Customers. Used proper packing and shipping procedures to

ensure quality

and integri ty of product. Performed minor maintenance and set-

up of my

tools. Worked closely with the Engineers using strong verbal and

w ri t ten

communication.

Set and met daily production goals based on reports and run

r ates.

Quality Assurance Motorola Inc.

A ustin, TX

I nspection of finished product to ensure company guidelines and

quality.

E nsured product packed, shipped and labeled correctly.

T rained and coached staff on proper protocol while on production

f loor.

Conducted inspections on tool sets to ensure product met criteria

to send to

Customers.

Performed calibrations on tools at scheduled times to ensure

p roper function.

M ailroom/Duplication Talent t ree

A ustin, TX

Performed Mail room services for entire company.

Worked closely with customers using verbal and wri t ten

communication.

U nited States Army - Logistics

M aintained Company supply and inventory. Recorded incoming and

outgoing of materials. Ordered and replaced need inventory.

Compiled and controlled company receipts. Aided in the overseeing

of budget control. Assigned required materials to unit individuals

I nspected and ensured allocated supplies maintained by receipted

i ndividuals.

Skills Basic knowledge of computer programs i.e., Micro Soft Word, fax,

data entry,

p hoto copy, microscope applications, customer service. Strong

background in

logistic dealing with hand receipts, recording keeping, quality control

and

p roduct inventory.

In terests I enjoy listening to music and watching movies. I also enjoy

meeting people

of diverse cultures.

References References are available upon request.

Contact this candidate