Medical Assistant Customer Service

Madelin Martinez

*** ****** **. **********, ** **151

Phone: 781-***-**** Email: *******.**********@*****.***

Responsible, Bilingual (English/Spanish) Medical Assistant with strong

customer service skills \

seeking a position that fosters learning and increased confidence

EDUCATION:

Everest Institute

Chelsea, MA

Medical Assisting Program

01/09- 08/10

. HIPAA & OSHA informed

. CPR Certification (American Heart Association)

Chelsea High School

Chelsea, MA

High School Diploma

09/03-06/07

ADMINISRTATIVE/ CLINICAL SKILLS:

. HIPAA/OSHA Trained

. Phlebotomy

. Injections

. Urinalysis

. Bandages

. Throat Culture

. First Aid

. EKG

. Glucose Test

. Appointment Settings

. Medisoft

. Microsoft Word (35WPM)

. CPT

. ICD9

. Autoclave

Dr. Vasant Thacker's Office

Medford, MA

Medical Assistant (Extern)

06/10-08/10

. Duties included; assisting with pap smears, endometrial

biopsies, GBS pregnancy testing, BV testing, fetal

Doppler, Trichomonas testing, pregnancy testing, testing urine for

protein and sugar, Hemoglobin testing, checking patients

in while verifying insurance, responsible for escorting patients to

procedure room, setting up procedure rooms for the day and after each

patient's visit, cleaning speculums, getting rid of expired medications

and tested urine samples, performed basic administrative duties such as;

appointment setting, handling both incoming and outgoing phone calls in a

professional manner, Filing and pulling patient charts as well as

creating new charts for new patients, as well as filling out all

necessary documentation for patients' visit (i.e. Pap smear forms, Blood

work etc.)

Peabody Family Health Center

Peabody, MA

Medical Assistant (Extern)

09/09-11/09

. Responsibilities included; performing EKG testing, recording patient

vitals and oxygen levels, assisting with

physical examinations and Pap Smears, organizing and filing charts,

completing urinalysis and other lab procedures (strep test, mono test,

pregnancy test, blood work), testing for hemoglobin and lead, escorting

patients to procedure room, providing interpretation from Spanish to

English for doctors and patients and assisting with administrative and

front desk duties.

EMPLOYMENT HISTORY:

Market Basket

Chelsea, MA

Assistant Manager

03/04-03/10

. Duties included; processing returns/exchanges, selling lottery

tickets and provide cash rewards, cash personal/government/payroll

checks, answering multiple telephone lines and transferring calls to

appropriate extension, counting large sums of money, balance cash

drawers as well as monies for entire store.

-References Furnished Upon Request-

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