Customer Service Management
Resume:
Brandon David Jones
Chesapeake, VA 23320
CAREER OBJECTIVE: A career orientated position that will allow growth and lead to advancement
as an apprentice in the field of electronics/industrial engineering.
EDUCATION: JATC HVAC/Plumbing School, Norfolk, VA 9/2008 1/2009
ITT Technical Institute, Norfolk, VA 236**-****-****
Great Bridge High School, Chesapeake, VA 23322 Graduated 2002
TRAINING: United States Air Force: Systems Aviation and Systems 2002 2004
Computer Drafting and Design/Systems Programming 2004 2005
Work History
Landscaping Unlimited, Chesapeake, VA 23323 3/2009 7/2010
Responsible for maintenance operations of residential landscaping services; maintenance
of shrubs, new plantings, planting of annuals; apply controlled pesticides, and fertilizers;
application, irrigation and deck and fence repair; responsible for various aspects in
maintaining the landscape of property to meet customer satisfaction; operation, inventory
and troubleshooting of power and hand tools and machinery, receive and receipt
customers; and perform inventory of supplies and equipment.
Heating Ventilation Air conditioning (HVAC) Technician/Apprentice
Joint Apprentice Training Company, Norfolk, VA 23505
September 2008 1/2009
General knowledge of HVAC systems at the apprentice level
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Introduction to heat pump courses/HVAC coursework
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Under supervision learning to diagnose and repair/replace H VAC systems
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Ability to interpret instructions, drawings, and specifications
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Knowledge and skills in use/care of HVAC tools, instruments and devices
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Knowledge and observance of safety precautions
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Knowledge and use of building automation control systems at apprentice level
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Under supervision learning to evaluate/repair general electrical problems
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Ability to lift and carry 50+ pounds
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Change filers, clean coils (evaporative, condenser, hot water, chill water)
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Replace compressors under supervision
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Install new/modify existing ductwork under supervision
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Install new units (improvements) with assistance under supervision
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Maintain cooling towers and boilers under supervision
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Ruby Tuesday, Chesapeake, VA 233**-****-****
Responsible for store maintenance, inventory control, training workers, overall store
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appearance, management assistance, food preparation, detect and report improperly
prepared food that does not meet guidelines and standards, and sanitation assurance,
provide excellent patron experiences through phenomenal customer service, evidenced by
high number of regular patrons complimenting my area, thorough knowledge of restaurant
systems and procedures, developed process to efficiently deliver food to tables, which was
later implemented by management, recommend changes to management based on patron
requests, including adding limited time salad bar items to regular menu.
Subway, Inc., Chesapeake, VA 233**-****-****
Accountable for management assistance with preparation, inventory, store
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maintenance, training employees, financial closing duties, handled patron
requirements and complaints, prepared delicious and attractive fast food items,
cooked limited fast food items, stocked materials, counting safe monies, and clean
and sanitize restrooms.
Contact this candidate