Customer Service Manager

CALYPSO R. TAPIA (***) ***-

****

**** *. ******* ***., ****, AZ 85210

**********@*******.***

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EDUCATION

Bachelor of Interdisciplinary Studies, Business and History

December 2009

Arizona State University, Phoenix, Arizona

Office EXPERIENCE

Admin/Marketing Assistant, Holcomb Hathaway, Scottsdale, AZ

January 2010 - July 2010

. Proofreading of web page content and newsletters

. Type up author's insert pages and corrections for new books and new

editions

. Keystroking

. Page numbering

. Table of contents, index, and author index construction for books

. Permissions requests for figures to be published in new books

. Review letters to manuscript reviewers

RESEARCH AND EVENT PLANNING EXPERIENCE

Intern, Arizona Historical Society Papago Park, Tempe, AZ

August 2009 - December 2009

. Assisted with exhibit creation and event opening for Sandra Day

O'Connor exhibit

. Input daily admissions and gift store deposits

. Developed idea for new exhibit at Luke Air Force Base

. Conducted historical research and material gathering for exhibit pitch

MANAGEMENT EXPERIENCE

Site Supervisor/Coach, City of Tempe, Tempe, AZ

August 2007 - March 2008

. Developed, organized and supervised athletic drills for volleyball and

softball for 20 at-risk girls, ranging in age from 8 - 14 years old

Office Manager, Dennis Lopez & Associates LLC, Phoenix, AZ

April 2006 - April 2007

. Managed duties for a 6 person office & completed bi-weekly payroll for

employees

. Made monthly payments and balanced checkbooks using excel spreadsheets

. Fulfilled quarterly and yearly tax obligations

. Proofread, assembled and distributed all outgoing reports for the

office

CUSTOMER SERVICE EXPERIENCE

Library Aide II, Arizona State University, Phoenix, AZ

August 2005 - April 2006

. Improved customer relations skills by assisting students and other

customers with identification and selection of books in Hayden Library

. Demonstrated strong communication and relationship building skills

using telephone and computer to expedite questions and relay

information in a professional manner

SKILLS

Excellent verbal and written communication Proven organization

and time management

Intermediate proficiency in Spanish Strong program development

abilities

Demonstrated team player and leadership Microsoft Office

applications experience

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