Customer Service Administrative Assistant

Sarah Builes

San Diego, CA 619-***-**** ********@*******.***

JOB OBJECTIVE

Receptionist/Administrative Assistant

SUMMARY OF QUALIFICATIONS

* ***** ********** ** ********* quality service in all facets of administration assistance

and providing quality customer service to clients

• Strong organization, planning and facilitation skills; able to communicate

effectively with all organizational levels.

• Adept and familiar with diverse computer programs (AIMS, Excel, Outlook,

Word, Power Point, Publisher) and a quick study on learning new applications.

• Proficient in word processing: 50+ WPM.

• Very familiar with the Health Insurance Portability and Accountability Act

( HIPA) and how it relates to medical, employment and insurance records.

• H ighly energetic and self-motivated worker. Goal-oriented and able to work

i ndependently, with minimal supervision, or as a team player in any size

organization and to exercise sound judgment and initiative in carrying out

responsibilities.

• Exemplary communication skills (writ ten and oral), customer service and

i nterpersonal skills facilitated by a very outgoing and engaging personality and a

continual positive attitude.

• Possesses strong commitment to team environment dynamics with the ability to

follow leadership directives or contribute expertise at appropriate t imes.

• Able to work effectively under pressure, handling multiple demands, while

p roperly maintaining focus on preset long-term and short-term goals and

objectives.

• Possesses comprehensive knowledge of the mili tary organization and lifestyle .

• A clear and logical communicator, able to establish rapport with both clients and

colleagues, and motivate individuals to achieve organizational objectives.

EXPERIENCE AND RELEVANT ACCOMPLISHMENTS

2007-Present Subpoena Research Specialist/Data Ent ry K nox At torney

Service, San Diego

• Maintained and compiled medical records and charts generated for

submission in various state court.

• L iaised with medical personnel at various medial facilities regarding

patient’s medical records and privacy r ights using an in-depth

k nowledge of the H IPA.

Builes, S. Page 1 of 2

• Developed familiarity with the Veterans Administration’s policies and

p ractices regarding medical records and evaluations.

• Assisted in preparing depositions and subpoenas for over 150 clients

daily.

• Developed strong research skills while searching for pertinent

i nformation regarding the serving of subpoenas.

• Reviewed paper and computerized records for accuracy and relevance.

2006-2007 Administrative Assistant/Receptionist Robert Half In ternational,

San Diego

• Performed clerical duties such as establishing and maintaining office

f iles, making logistical arrangements and agendas for meetings, and

p reparing and editing correspondence to ensure proper format,

accuracy and consistency.

• Managed a sizeable telephone network including inbound calls,

outbound calls and maintenance.

• Was responsible for making t ravel arrangements for count rywide t ravel.

• Demonstrated strong in terpersonal abilities by providing excellent

customer service, managing incoming orders and handling cash

t ransactions.

2005-2007 Food Server Bigg Daddy’s Restaurant and Cocos Restaurant,

San Diego

• Provided superior guest service, friendliness, and restaurant

cleanliness using the restaurant’s proven systems and routines.

P romptly greeted guests and took orders. Accurately prepared i temized

checks and handled payment. Bussed tables and stocked service areas

w ith supplies.

EDUCATION & TRAINING

• Chula Vista H igh School-San Diego, CA H igh School Diploma

• Regional Occupation Program- Computer Technology 2006

• CPR Certification: 2008

• San Diego Community College-Currently attending to attain Registered

N urse L icense: 2008-present

REFERENCES

• Steve Knox ( President of Knox attorney Services) 619-***-****

• Christine Bucsit ( co-worker) 619-***-****

Builes, S. Page 2 of 2

• Leissa Dominguez( Bank teller at Union Bank) 619-***-****

Builes, S. Page 3 of 2

Contact this candidate