Customer Service Administrative Assistant

Nicolette Morris

**** *. **** *****, *****, AZ **283

760-***-****

*****@*******.***

Professional Qualities:

. Bi-Lingual Spanish: Reading, Writing and Comprehension

. Excel Working with Diverse Population

. Customer Service Excellence

. Mentorship and Tutoring of At-Risk Students

. Methodical and Systems Oriented

. Determined, Focused, and Diligent

. Flexible Team Member

. Maintained a 3.4 GPA While Working Through Out College

Experience:

2009 - 2010

Americorps Bridging Borders - Boys and Girls Clubs of

America, San Jose, Ca.

Community-Based Tutor

. Tutored students in after-school programs and high-

priority schools

. Performed front office duties at local Boys and Girls

Club

. Education Enhancements for tutoring purposes

o R sum Writing

o Interviewing Tactics

o Letter Writing

. Performed Multiple National Service Days

. Certification of CERT (Community Emergency Response

Team)

2006 - 2009 Peak Roof Management, Inc. - Yucca Valley, CA

(Summers) Administrative Assistant

. Customer Service: Phones, Email, Letter Writing,

Appointment Setter

. Research of Public Records for Sales and Marketing

Purposes

. General Office Duties: Data Entry, Filing, Copying,

Report Preparation

2008 Squadron 2 Flying Club, San Jose, CA

Administrative Assistant

. Customer Service: Greeted Customers, Answered phones,

. Membership Sales: Qualified and Registered New Members

. Arranged CATS Testing Appointments

. General Office Duties: Data Entry, Filing, Copying,

Report Preparation

2007 Nordstrom, San Jose, CA

Sales Associate

. Customer Service and Sales with High-Touch Clientele

. Exceeded Monthly Sales Goals Consistently

Education:

May 2010 Bachelor of Arts in Linguistics

Teaching English to Speakers of Other Languages Certificate

Minor in Spanish

GPA: 3.4

Interests: Boating, Wakeboarding, Reading, Travel

Contact this candidate