Software Technical Support

Ralph St. Victor

*** ******** ***

(***)

*** - **** **** ******, ** 07008

************@*****.***

OBJECTIVE

To secure a position in which I can capitalize on my strengths and

experiences, help increase company productivity and progress in Information

Technology

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EDUCATION

KEAN UNIVERSITY

Union, New Jersey

B.S. in Computer Information Systems, May 2003

* NJ Certified Teacher

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EXPERIENCE

Math/Technology Teacher

Nov. 2005 - May. 2010

NEWARK PUBLIC SCHOOLS

Newark, New Jersey

. Installed and configured educational programs, windows applications,

networking software, new hardware including upgrades in order to maintain

an efficient networking environment

. Instructed students in the use of applications for word processing,

graphics design and multimedia presentations

. Taught and administered math lessons & tests based on geometry, pre-

algebra, and solving equations pertaining to grade levels 6 & 7

. Communicated effectively with parents to emphasize their child's

strength's & weaknesses while providing supplementary work to help

students master subject matters (math, reading & writing)

. Continue the instructional process of students while managing the

classroom in an orderly and efficient manner which is conductive to

learning by enforcing school rules & policies

Systems Analyst

Jul. 2003 - Aug. 2004

Infiniti Design Group

Union, New Jersey

. Provided technical support to department personnel by assisting with

software application issues, password changes & recovery. Setup &

configured Linksys routers to include additional nodes from various

departments

. Performed hands on fixes on laptops, desktops by installing, upgrading

and troubleshooting hard drives, RAM, network interface cards, & Symantec

anti-virus.

. Configured firewall & FTP software on desktops that complied with company

standards to ensure internal network traffic are kept safe from viruses

and hackers to protect company privacy & data

. Assisted end-users with MS-Office issues & software application problems

through phone conversation, if adequate, and by visiting the department's

office as needed

. Worked directly with IT managers to complete a six week project

(installing & configuring Windows operating systems, on refurbished IBM

laptops) in only four weeks by acting as team lead & client's first point

of contact

Help Desk Support

Sept. 2001 - Apr. 2002

KEAN UNIVERSITY

Union, New Jersey

. Instructed students in the usage of MS-Word, Power Point & Excel as well

as software relevant to course work. Setup student accounts for course

registration & university E-mail

. Provided technical assistance in areas of preventing data loss by

transferring information from one device to another. Disassembled &

rebuilt computers for use in other areas on campus

. Answered 20-30 calls daily from students in reference to removing

viruses, remote desktop operations (telnet) & password issues to enable

access to their online university accounts

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