Quality Assurance Technician

J. Glenn Walser Jr.

**** ******** ***** ***** 704-***-****

Concord, NC 28025 **************@*****.***

SUMMARY

Quality Assurance Specialist experienced with analytical chemical

laboratory testing, software, and manufacturing. Demonstrated leadership in

management of employees and peer group projects. Skilled with

instrumentation, communication, and teamwork skills.

JOB EXPERIENCE

PHILIP MORRIS, Concord, NC 2000-2009

Flavor Specialist

Ensured flavors and raw materials met specifications. Completed,

documented, and communicated analytical testing results as required by the

QMS (Quality Management System). Helped prepare for FDA regulation by

implementation of new instruments, updated test methods, audited computer

software, 5S Lean Manufacturing and QMS initiatives.

. Performed analytical purity testing of all bulk tanker ingredients.

. Completed calibration, confirmation, and maintenance requirements for

Gas Chromatograph (GC), High Performance Liquid Chromatography (HPLC),

FTIR, Refractive Index, Densitometer (DMA) and Viscometer instruments.

. Experienced with SAP, LIMS, Chemstation, Window, and Microsoft Office.

. Conducted meetings, generated reports and communications, and

maintained database as Natural Work Team Leader.

. Recognized for achieving team goals, implementing team ideas and

projects, increasing efficiency and reducing costs.

. Increased lab efficiency and curb appeal as a 5S area coordinator.

Primary D.I.E.T (Dry Ice Expanded Tobacco) Technician 2000-

2002

Completed Oven Volatile or percent moisture testing throughout

manufacturing process to increase production yields and product quality.

Reordering (adding water or flavorings) and drying have target values at

each stage of production and greatly impact production yields, variable

costs, and the taste, odor, and freshness qualities of tobacco products.

. Tested Oven volatiles for Primary Processing, 24 hour Pack, and

special testing.

. Initiated Natural Work Team program for QA Lab as second shift team

leader.

J. Glenn Walser Jr.

704-***-**** **************@*****.***

FIBER DYNAMICS, High Point, NC 1998-1999

Third Shift Supervisor

Managed all production and maintenance personnel as only third shift

supervision.

. Supervised up to 14 employees and five production lines.

. Counseled employees regarding disciplinary and safety policies.

. Trained new employees.

SHERWIN WILLIAMS, Greensboro, NC 1996-1998

Quality Assurance Laboratory Technician / Color Shader

Directed production employees to adjust paint batches to correct physical

properties and color shade.

. Created sample batches and performed lab testing to plan batch

adjustments.

. Tested raw materials and maintained Certificate of Analysis files and

reports.

. Conducted audits as an ISO 9000 Internal Auditor.

. Assisted Chemical Engineer and Chemist with projects and formulations.

DOUGLAS BATTERY, Winston-Salem, NC 1994-1996

Quality Assurance Laboratory Technician

Performed testing of all battery raw materials and components and assisted

Engineering with work requests and projects.

. Analyzed waste water for compliance to Lead limit for city sewage.

. Examined warranty returns.

. Reported testing results and data charts.

Education

North Carolina State University

BS, Chemical Engineering, Bio-Science Option

Agilent Technologies

Certificate, Agilent 6890 Maintenance

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