Project Manager Quality Assurance
Resume:
St. Augustine, FL *****
*******@*****.***
Experience Summary
Enthusiastic Analyst, with a positive attitude, and experienced in
training, software support, and project implementations. Extensive reports
development and business analysis experience in the logistics, healthcare,
and military sectors. Goal-oriented, results-driven, and able to motivate
others to adhere to best business practices utilizing skills of problem
solving, planning, organization, and project management experience.
Professional Experience
Health Care Logistics, Inc. Nov-
01 - Jun 10
Circleville, OH
Reporting Analyst/Business Application Specialist (Remote Position)
Industry: Health Care, Online Catalog
Supported a user base of over 120 concurrent users offering technical and
training support for the business application both on-site as well as
remote for all three warehouses.
Among other responsibilities, were the following:
. Project manager for business technology projects.
. Prepare Crystal reports by collecting and summarizing information
requested by users.
. Utilization of SQL Query Analyzer for reporting based on database
information.
. Complete and test all software and website upgrades.
. Develop functional requirements for custom software projects.
. Provide first level troubleshooting for application and complementary
software for Help Desk.
. Ability to effectively communicate on a non technical level with
system users.
Previous Positions held at HCL:
. Software Analyst - Prophet 21 Software support, Development, Testing,
and Documentation during 3 separate software implementations.
. Project Management - Served as project manager for 2 Prophet 21
software implementations and performed data migration for both
projects.
. Receiving Supervisor - Managed 3 receiving associates at 2 warehouse
locations.
. Operations Manager Assistant - Compiling data and maintaining reports,
and spreadsheets.
First Professionals Insurance Company 2008
- 2010
Jacksonville, FL
Business Analyst/Business Intelligence Analyst
Industry: Insurance, Medical Malpractice
Utilize technical and business knowledge to generate a variety of written
reports and/or materials to support department goals and initiatives.
Apply project management methodology and oversight to business sponsored
initiatives aimed at improving operations through the use of technology.
Conduct review activities with Company business units in order to gather
and document business requirements for new business system development or
existing system modifications
Provide business and technical analysis support to computer-related
development
Liaison with business units, IT technical staff, external vendors and
project team members to develop, execute and monitor small to medium scale
system development/implementation projects
Assist IS Manager in monitoring and coordinating medium to large scale
system development/implementation projects
Develop test plans/criteria to assist with the testing of system
deliverables
Assist with quality assurance testing of system deliverables
Provide assistance and training to Company business units on new system
implementations or modifications
Provide assistance to IS staff with problem identification and debugging
tasks
Vectra Marketing 1996 -
2001
Columbus, OH
Receiving/Inventory Supervisor
Industry: Marketing
. Direct a 1st shift inventory/receiving team with full responsibility
for evaluating associate performance, interviewing job applicants,
disciplinary actions and terminations.
. Responsible for maintaining over all inventory integrity of customer
materials using RF systems.
. Ability to communicate with operations staff for the purpose of
relating system malfunctions, coding and retrieving data.
. Provides first level troubleshooting of business applications for Help
Desk.
. Maintained data and prepared custom reports for internal and customer
use.
Previous Positions held:
. Inventory Manager - Schedule inventory counts, manage small team of
inventory associates, reconcile inventory discrepancies.
. Inventory Control Specialist - research and find lost inventory,
perform inventory counts, manage customers advertising inventory.
Walmart Distribution
1992 - 1996
Grove City, OH
Receiving Supervisor
Industry: Warehouse Distribution
. Provided each associate with training and development in safety,
productivity and accuracy.
. Prioritized daily workload and staffed accordingly for maximum flow of
material from receiving.
. Ability to communicate with operations staff for the purpose of
relating system malfunctions, coding and retrieving data.
. Provides first level troubleshooting of business applications for Help
Desk.
. Maintained data and prepared custom reports for internal and customer
use.
Previous Positions held:
. Receiving Slotter - Locating inventory from the receiving dock to
appropriate bin locations within the warehouse.
. Area trainer - Trained all new managers on Distribution and Staple
Stock receiving procedures, train new associates on all Distribution
procedures and job responsibilities.
. VTR Associate - Accounting for lost or damaged inventory, researching
receiving errors and researching lost inventory issues.
. Distribution Receiving Supervisor - 40+ unloaders and pallet jack
drivers unloading 40,000 cartons per shift.
. Traffic Office Supervisor - Supervised 12 traffic office associates.
MILITARY: Aircraft Structural Maintenance Specialist
1988-1992
Fairchild A.F.B., WA
. Performed periodic phase inspections of B-52H and KC-135 aircraft.
. Reviewed maintenance documentation for accuracy.
. Customized minor sheet metal repairs using pneumatic tools and metal
forming equipment.
. Formulated total aircraft exterior touch up using polyurethane paint
systems.
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