Customer Service Administrative Assistant

Yvette Walters

**** ********** *****

Indianapolis,IN 46226

317-***-****

**********@*****.***

Profile:

Skilled Customer Service Professional with 14 years of experience providing consistent and

approachable customer service. Strong ability to effectively plan, coordinate and meet deadlines

of multiple projects.

Qualifications:

Customer Service, Mail Processor, Data Entry and MS/Excel Word

Employment History:

05/2006 – 03/2010 Loyalty Corporation Benton Harbor, MI

Administrative Assistant

Provide exceptional administrative support to senior management. Perform office functions:

data entry, mail processor, filing, updating and managing schedules, composing correspondence

and maintaining database. Track financial data and accurately process customer payment.

12/2001 – 3/2005 Whirlpool Corporation Benton Harbor, MI

Correspondence Specialist

Provide assistant to Executive Team in administration areas. Serve as initial point of contact for

Special Needs Program. Processes customize orders: Braille Overlays and Manuals. Process

letters, emails and use and care manual requests. Conduct presentations for New Hire Class and

Record Retention Clerk.

01/1997 – 06/2000 Berrien County F.O.C.

St. Joseph, MI

Customer Service Representative

Provide customer service and office functions: Data Entry, answer telephone, mail processor and

filing.

02/1993 - 08/1996 City of Benton Harbor Finance

Benton Harbor, MI

Finance Specialist II

Process employees’ insurance claims and billings. Collect and process payments for water bills

and property taxes. Process vendors’ invoices and input into computerized system. Process shut-

off notice for delinquent accounts.

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