Customer Service Training
Resume:
Jennifer S. Mills
Wake Forest NC 27587
OBJECTIVE
To obtain a position that allows me to use my three years of experience as
a Correctional Officer by providing outstanding customer service, safety
and overall knowledge of security procedures.
EDUCATION
Sullivan County Community College A.A.S. in Visual Art 1992
S.U.N.Y. New Paltz B.S. in Graphic Art
1995
CERTIFICATE COURSES
Use of Industrial Air Pack 2.2 2008
Basic Training Course for Correctional Officers
2008
Comprehensive Assessment of Gangs in NC 2009
MS-13 2009
Bloods/UBN 2009
In Service Correctional Officer Annual Certification
2009
CPR for Healthcare Providers 2009
Meth Labs - Effects on Community and Prisons 2010
APPRENTICESHIP
United States Department of Labor Certificate of Completion 2010
2 Year Program for Correctional Officers
WORK EXPERIENCE
Correctional Officer North Carolina Department of Corrections
2007 -
Polk Correctional Institution 2010
. Supervised inmates of various custody levels, ages 19-26 at a maximum
security processing institution.
. Demonstrated excellent knowledge of Department of Prisons policy and
procedures.
. Prepared and documented detailed written reports.
. Worked well as part of a team and assisted in training new employees.
. Participated in extra curricular classes to help strengthen overall
knowledge of prison gangs particular to prison population.
. Operated control center responsible for entrance and exit procedures.
. Transported various custody level inmates to and from hospital
facilities.
. Provided excellent problem solving skills and was able to effectively
diffuse conflicts among inmate population.
. Excellent ability to identify contraband including illegal substances.
. Certified in unarmed self defense and weapons training by DOC
standards.
. Maintained security, safety and sanitation of the institution at all
times.
Reader/Staff Supervisor Measurement Incorporated 2004-
2007
. Graded and evaluated exams and essays for various state contracts.
. Participated in field testing for several upcoming projects.
. Interviewed and hired staff for temporary inventory positions.
. Supervised a small staff responsible for maintaining proper
organization and work flow of testing rooms.
. Provided outstanding customer service assisting clients with over the
phone registration of exams and the receipt of test scores.
. Excellent computer literacy and troubleshooting skills.
REFERENCES
Available upon request.
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