Customer Service Training

Daniele O’Leary Reed

**** **** **** ****** 970-***-****

Loveland, CO 80537 *********@*******.***

Career Objective: To apply experience in training and development, utilizing problem solving,

analytical, and communication skills to support other computer personnel, customers, and employees in

using computer hardware and software.

Education:

DeVry University, Westminster, CO June 2010

Bachelor of Business Administration Degree in Information Systems

Dean’s List – GPA 3.54

Relevant Coursework:

• Marketing

• Network Principles

• Advanced PC Applications

• Project Management

More than 28 credits of coursework in the following areas:

• Business Systems Analysis

• Technology, Society, & Culture

• Fundamentals of Small Systems

• Business Intelligence and Data Analysis

Summary of Qualifications:

Communications

• Created training plans and materials for training class for government employees.

• Provided new training techniques to accommodate the new features applied to a logistics

database.

• Yielded technical support calls for all Windows and DOS applications using logistics database.

• Developed plans for improvement with processes and equipment sets by working with

Engineering and Maintenance Groups.

• Coordinated team activities, team building exercises, learning, and behaviors for employees of a

manufacturing company as well as two customer service companies.

Training and Development

2

• Trained new employees in a manufacturing setting and two customer service industries in

policies and procedures.

• Trained government employees to utilize logistics-information database.

• Continuous development in work history – Certifications Achieved: Behavioral Interviewing,

Just In Time Methodologies, Theory of Constraints, Diversity (Maximizing Your Business

Potential), Stand in Quality, Team Training, Laughing Through Stress, and Stress for the 90’s.

Management

• Managed up to 18 employees at a fast food company and a household cleaning company.

• Responsible for hiring, performance management, merit wage increases, and creation of work

schedule at a fast food company.

• Responsible for inventory control, monies collected and deposited, and administrative activities

involving the operation of two customer services industries.

• Performed inspections to measure quality of service and to determine areas of improvement.

Technical

• Adapted classes and training materials to customer’s site networking and hardware availability

• Improved logistics software performance by thoroughly testing database before release to

production

• Corrected process variations, led procedural changes, and provided statistical data for

Engineering and Maintenance Groups

• Familiar with Windows OS XP and Vista and Macintosh OS Leopard

• Familiar with Office 2003, 2007, and 2008 (for Mac)

Employment History:

Certified Professional House Cleaner Trainer

The Cleaning Authority, Windsor, CO

October 2004 to September 2008

Semiconductor Manufacturing Technician

Agilent Technologies (ManPower)

June 2003 to February 2004

Daniele O’Leary Reed 1810 W. 10th St. Loveland, CO 80537 970-***-****

*********@*******.***

3

Software Training Specialist

Optimus Corporation

January 2002 to June 2003

Semiconductor Manufacturing Technician

Agilent Technologies/Hewlett Packard

May 1996 to December 2001

Store Manager

Subway Sandwiches

June 1992 to December 1996

Daniele O’Leary Reed 1810 W. 10th St. Loveland, CO 80537 970-***-****

*********@*******.***

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