Manager Customer Service

CATHERINE L. RIKLI

**** ******* ***., #** **** 408-***-****

Carmichael, CA 95608 ********@*******.***

OBJECTIVE: Seeking a challenging and responsible position within a company where I can grow and have an

opportunity for advancement.

SUMMARY OF QUALIFICATIONS:

* Strong Organizational Skills * Customer Service Oriented * Type 70 wpm

* Manager/Supervisor Skills * Professional and Courteous * Self Starter

* Excel * Microsoft Word * Power Point

WORK EXPERIENCE:

8/06 - 10/09 AIRCO Commercial Services, Inc., Sacramento, CA

Sales Service Coordinator/Dispatcher

Duties included: Preliminary liens; insurance requirements; contract entry; dispatching service calls; receptionist; Set-up

and coordinated nationwide inside system for major company’s dispatching requirements and was sole lead on that

account; administrative duties; updated customers service records; scheduling service technicians.

11/01 – 4/06 New Century Title Company (2/03 – 4/06) Fidelity National Title Insurance

Company (11/01 - 2/03)

Title Assistant - (2/03 - 4/06) Title Officer (5/02 to 2/03) Title Assistant (11/01 - 5/02)

Duties included: Started up a new successful Title Only Dept (making $3M in 3yrs); make payoffs on borrowers home

loans (sub escrows); write policy write-ups; check document verification for recordings; assist lender's and escrow officers

on their Title Only needs (i.e.: explaining documents, Preliminary Title Reports, obtained documents); clear name runs; as

a Title Officer, I assisted several escrow branches with Q/A's; organized their releases of documents to record of Public

Record; updated files.

12/96 – 11/01 Fahrner Miller Associates (10/00 - 11/01) Brooks Technical Group (12/96 - 10/00)

Inside Sales Support - (7/99 - 11/01) Admin Assistant/Receptionist - (12/96 - 7/99)

Duties included: Support of several outside sales people including the President and Vice President; handling/servicing of

key accounts such as Solectron and Cisco; including P.O. generation, quoting and sampling; coordinating communication

from the customer to the factory; maintaining detailed data on the REP3000 system; Product Manager on five key lines.

Upkeep of the company’s weekly schedule; scheduled meetings when principals came into town; made travel

arrangements for employees and principals; organized meetings, including Board of Directors; ordered office supplies;

updated all internal listings; bound profiles; mail; handled all incoming and outgoing UPS/FedEx packages; organized

company parties.

10/95 - 12/96 Hamlin Harkins, Ltd., San Jose, CA

Office Manager

Duties included: Performed various tasks using Excel and Microsoft Word; managed the petty cash fund; organized

business luncheons; dealt with vendors; answered phones; entered each client activity into Time slips; bought and ordered

supplies; and managed the office equipment.

4/89 - 10/94 Nations Title Insurance Company/Gateway Title Company/ American Title Insurance Company, San

Jose, CA

Title Assistant - (11/92 - 10/94) Lead Word Processor - (5/91 - 11/92) Word Processor - (4/89 - 5/91)

Duties included: Wrote policies; made payoffs on loans (sub escrows); checked document verification for recordings;

issued letters of indemnities; assisted eight escrow branches; cleared name runs; updated files, typed 60 wpm on an

internal S/W program; typed; handled the distribution of Preliminary Title Reports, ALTA, and CLTA policies; trained

and supervised three employees; filled in as the receptionist when needed.

EDUCATION:

1/95 - 10/95 Heald Business College, San Jose, CA (1/95 - 10/95)

Career Diploma in Office Administration, Winter/Spring 1995 Dean’s List - GPA 3.75 (Graduated with honors),

excellent attendance record

REFERENCES AVAILABLE UPON REQUEST

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