Human Resources Customer Service
Resume:
Josephine Fleming
Lemont, IL
*Willing to relocate closer to employment*
Email: *******@*****.***
PROFESSIONAL SUMMARY
• Conducted and coordinated open enrollment, new hire orientation, recruiting, unemployment hearings, FMLA STD, COBRA and
workers compensation in mid-size business environments
• General knowledge of FLSA, ADAA, EEOC compliance, union environments and federal and state employment laws
• Professionalism and ‘customer service’ attitude is displayed at all times
• Experienced in coordinating small to mid-size functions to produce successful events
• Ability to learn new software and technical programs quickly
• Capable of working independently as well as in a team to successfully meet deadlines
TECHNICAL SKILLS
Microsoft Word, Excel, PowerPoint, Outlook, Lotus Notes, Snag-It, Visio, Internet; familiar with online payroll systems and applicant tracking
systems such as ADP and Taleo; Business Objects Reporting, Softtime Vacation and Leave Tracking, Great Plaines, AS400 and Elite Software
PROFESSIONAL TRAINING AND MEMBERSHIPS
Member of SHRM
PHR Certificate Program-Scheduled Test 2010
EDUCATION
Northwood University-Midland, MI
Bachelor of Business Administration Degree in Management
PROFESSIONAL EXPERIENCE
SODERWORLD HEALING ARTS CENTER, Hinsdale, IL 06/2007-Present (Part-Time)
Soderworld is a 6,000 square foot health and wellness facility that offers an array of classes including spirituality seminars to our clients and the
general public, as well as continuing education classes for massage therapists and other wellness practitioners.
Administrative Coordinator
The purpose of the Administrative Coordinator is to ensure our services and classes are communicated to our clients and the general public.
Maintaining and producing communication pieces, teacher schedules, room booking, and event coordinating is the majority of the job function.
• Prepare schedule distribution for classes while coordinating with instructors schedules
• Create forms and marketing materials
• Create mail merges for marketing mailing promotions
• Preparing for events such as Open Houses; estimation of turnout, food ordering, room preparation and employee scheduling
• Sign up new students for massage therapy classes
• Conduct orientations for potential clients and students
• Order supplies reception relief, prepare and take down therapy rooms
KENNY INDUSTRIES, Northbrook, IL 02/2008-02/2009 (RIF)
Kenny is a national contractor and construction manager with experience building large and complex construction projects for the private and
government sector.
Human Resources Coordinator
Managed the administrative paperwork and projects within a mid-size human resources department. Maintained open communication with the
human resources manager on ongoing improvement projects.
• Coordinated and conducted new hire orientation
• Processed status change forms including; new hire, termination, STD, FMLA, Vacation and compensation and seniority
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• Track and maintained job openings; conducted phone screens, scheduled and coordinated interviews with potential candidates and
management
• Processed unemployment claims and conducted hearings when necessary
• Implemented the first online health enrollment form, corresponded with third party programmers to set rules on the how the form would
function
• Involved in the implementation of the recruiting tool Taleo
• Coordinated Open Enrollment for plan year 2009, which included coordinating a health fair, instructions on how to use the electronic
form and reminders to employee’s regarding the use of their FSA accounts
• Maintained all employee benefits through self-funded program and TPA UMR
• Started the implementation of creating job descriptions for over 200 employees, created a template to be sent to all managers that would
probe for open ended questions to be answered to properly create the job description
LEARNING POINT ASSOCIATES, Naperville, IL 10/2005-01/2007 (Loss of Grant Funding)
Learning Point Associates provides professional service and policy knowledge to create change at every level in the education system-classroom,
school, district, state and national through government funding initiatives.
General Human Resources/Benefits Specialist
Handled a high volume of change within a start-up human resources company. This included revision and reorganization with the handbook,
insurance carrier changes, creation of processes and forms, and implementation of an online benefits tool.
• Posted and sourced resumes for open positions, conducted phone screens to see candidate was a potential fit, scheduled interviews with
appropriate management via Outlook calendar
• Organized and managed new hire orientation; including scheduling technology, conference room booking, information packet
organization, lunch coordination, and coordinating the operation of new hire orientation according to the employee’s needs as well as
department managers availability to be a part of a new hire orientation
• Managed medical, dental vision, life and 403B plan for over 150 professional employees, with high demand of concise communication
on benefits administration
• Answered employee inquiries on claims, plan design, open enrollment; which included a high volume of follow-up and turn around
expectation of one business day
• Processed additions, terminations, and changes including supervisor changes, FTE changes, and compensation increases, FMLA, STD
and COBRA paperwork
EMPLOYCO, Westmont, IL 11/2004-09/2005 (Better Opportunity)
Employco is a human resources outsourcing firm for small to mid-size businesses. They provide services in human resources, risk management,
employee benefit administration, payroll and unemployment.
Benefits Specialist
Maintained working relationships with client companies and provided quality service in the area of benefits administration.
• Experienced in human resource outsourcing; maintained over 30 client companies and 500 employees
• Established and maintained high profile relationships with CEO’s, CFO’s and other top management within client companies
• Prepared orientations for open enrollment periods as well as new hired employees
• Customized presentations for client companies that included an explanation of their employee benefits package, portion payment charts,
SPD’s pamphlets, applications, and other informational material
• Maintained working relationship with Staff Accountant to reconcile over 30 insurance bills per month including medical, dental, and life;
recovered over $12,000 in lost premium by insurance carriers and clients
QUANTUM STAFFING SOLUTIONS/HEARTLAND FOOD CORP. Warrenville, IL 11/2003-09/2004 (Contract)
Quantum Staffing Solutions provides permanent, temporary and temporary-hire placement services at all levels of competency for management
and support professionals.
General Human Resources Administration
Provided human resources support for a company going through a bankruptcy and acquisition.
• Implemented procedures and instruction manuals for the corporate mailroom; managed FMLA, STD, workers compensation and
unemployment
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• Assisted the administration to prepare for a corporate transition to a new office location which included contacting vendors, scheduling
dates and times for service to various copiers, vending machines, coffee machines, and other miscellaneous office equipment
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