Customer Service Manager

Cheryl Carlton, CPC-A

P.O. Box ****

Richmond, KY 40476

Phone: 859-***-****

Qualifications Summary

AAPC Certified Professional Coder. Self motivated with the ability to adapt easily to new responsibilities. Results

driven. Detail oriented. Able to multi task. Can work independently and as a team player. Good communication skills.

Great customer service and employee skills. Auditing experience and able to maintain client information confidentiality.

Experience Highlights

Management and Supervision

Oversaw operations.

Worked with a staff of eight in a fast paced environment.

Promoted teamwork and efficiency.

Taught high priority customer service.

Ensured that policies, procedures and objectives were followed.

Conducted, monthly, weekly and quarterly audits.

Implemented and maintained various reports.

Hired, assigned duties, conducted performance reviews, set goals, disciplined and terminated.

Staff and customer counseling skills.

Coordinated staff training and schedules.

Monitored control and security.

Worked with various corporate departments.

Customer Service

Maintained, reviewed and reconciled various customer accounts.

Investigated and resolved customer issues.

Provided telephone support.

Managed multiple events concurrently.

Coordinated monthly and seasonal events for staff and customers.

Trainer

Bookkeeping

Computer Operator

Employment History

Manager/Operations Officer, Community Trust Bank, Richmond, KY

Manager/Client Services, Areabancshares (BB&T), Lexington/Irvine, KY

Training

Accelerated Anatomy, Physiology, Medical Coding-E&M, Anesthesiology, Surgery, Labs, Radiology

and Medicine classes.

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