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Customer Service Manager

Location:
Orlando, FL, 32839
Posted:
August 27, 2010

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Resume:

M a rvin Thomas Jr.

**** ********* *** * ******

O rlando, F L 32839

Skills and Qualifications

• Qualif ied to supervise personnel in an efficient and effective

m anner.

• Over 16 years of experience in the construction industry.

• Work well with others as well as independently in order to complete

p rojects in a timely manner.

• Fast learner that is wil l ing to work hard whether in my primary

f ield of expertise or whether it’s learning something new in an

u nfamil iar field.

• Committed to doing my best at any task put before me no matter

how big or small.

R elevant Experience

I nterior Wall Systems

• Worked with documents such blueprints, specs, MSDS forms, fire

codes, etc.

• Installed all forms of interior wall systems:

-Layout -Dura rock

-Framing (wood or metal) -Dense glass

-Hanging Drywall -Painting

-Finishing drywall -Acoustical ceilings

-Carpentry -Plumbing

-Appliance repair -Electrical (switches, ceiling fans,

etc.)

• Supervised and managed a crew of up to 20 employees at one time.

Retai l Sales

• Provided exceptional customer service.

• Met and exceeded goals established by retail managers:

-ADS (amount of dollars spent)

-UPT (units per transaction)

• Great organizational skills along with the ability to provide

customer satisfaction.

M a rketing M anagement

• Conducted new-hire interviews and training for qualified

candidates.

• Organized promotions for prominent business clients such as Pizza

H ut, the Orlando Magic, Direct TV, etc.

• Set up corporate events for local businesses in the Orlando area

i ncluding Auto Zone, Advance Auto, Carquest, etc.

Work H istory

Dec. 2008 – Dec. 2009 Nautica Retail Store Orlando, FL

Store Manager: Mykel Aguilar 407-***-****

Apr. 2009 – Jun. 2009 J MG Orlando Inc. Orlando, FL

Owner: Richard Anderson 407-***-****

Dec.2008 – Mar.2009 United Wall Systems Winter Garden, FL

Superintendent: Andy Weaver 407-***-****

Mar. 2008 – Oct. 2008 B &B Contracting Winter Park, FL

Superintendent: Jamie Sapp 407-***-****

Aug. 2006 – Feb. 2008 TNT Contracting Columbia, SC

Superintendent: Marvin Thomas Sr. 803-***-****

Apr. 2004 – Jul. 2006 Precision Walls West Columbia, SC

Superintendent: Joe Green 803-***-****

Certifications and Achievements

10 – hour Occupation Safety and Health Certification

OSHA 000630506 Issued 3 /12 /05

• Foreman Of The Month – October 2004

• Foreman Of The Year – 2007

E ducation

H igh School Diploma – Spring Valley H igh Columbia, SC

SC State University (Electrical Engineering) Orangeburg, SC

References

• Tony Hatchett 803-***-****

• Bobby Benbow 407-***-****

• Marvin Thomas Sr. 803-***-****

• Ambre King 561-***-****



Contact this candidate