Customer Service Sales

Lyndsey Estes

ablpy0@r.postjobfree.com **** N School St Apt 1B, Normal, IL 61761 312-***-****

OBJECTIVE

To obtain a part time position.

EDUCATION

Illinois State University, Normal, IL

Bachelor of Science Degree May 2011

Major: Sociology

Minor: Psychology

Prairie State College

Associate of Arts Degree Dec 2008

INTERNSHIPS

Marketing/Research Intern Jan 2010

Sociology Department, Illinois State University

• Interview college students to determine major choice decisions

• Analyze and record qualitative data from interviews using Microsoft Word and Excel

• Currently making decisions and providing input on marketing tools for department

Family Resource Advisor Intern Oct 2009-Dec 2009

Headstart, Bloomington, IL

• Researched topics for parents on child development to enhance parenting skills

• Advised parents on community recourses for social problems including Red Cross, and Community Action

• Organized attendance log to enhance program services

Walt Disney World Intern

Orlando, FL August 2007-Jan2008

• Developed cultural sensitivity skills

• Collaborated with other interns to provide customer service

• Identified and corrected guest concerns

ACADEMIC EXPERIENCE

Social Psychology Undergraduate Teaching Assistant Jan 2010

Personal Relationship Research Apprentice Jan 2010

WORK EXPERIENCE

Management Skills

• Trained replacement in day to day operations

• Initiate store displays for customer satisfaction

• Delegated project responsibilities to co-workers

• Organized and managed complex filing system

• Created spreadsheets in Excel and Word

• Monitored and purchased company inventory

Customer Service Skills

• Provide customer service in day to day operations

• Handled sales and credit card receipts

• Assisted in service recovery

• Directed phone calls accordingly to appropriate persons

Employment History

• Old Navy Clothing Store, Bloomington, IL July 2009-Present

• K Mart Department Store, Steger, IL Feb 2008-Jan 2009

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