Customer Service Insurance

JENNIFER S. STUDER

***** ***** ***

Fishers, IN *6038

Home 317-***-****

Cell 317-***-****

Objective Desires to join a growing, Indianapolis

area-based organization where strong

business knowledge and communication skills can be used.

Seeks personal growth through new opportunities while

contributing to the organization's success.

Education Bachelor of Arts, June 1990, Indiana-Purdue University at

Indianapolis, Indianapolis, IN

Major: General Studies

Work Experience POS Associate, Kohl's Department Store,

(Nov '02-Present) Indianapolis, IN

*Customer service oriented

*Tendering monetary transactions

*Follows merchandise presentation guidelines

*Set up displays and organize merchandise using plan-

o-grams

*Team oriented

*Helps in other areas outside of normal job duties

*Mentors new associates

(Mar '97-Sept '98) Customer Service Representative - Call Center,

Conseco,

Carmel, IN

*Resolved issues for customers pertaining to cancer,

heart, and disability insurance claims

*Responded to agent questions pertaining to

insurance claims

*Traveled to different cities to learn job

responsibilities and assist in relocating

company to Carmel

(May '96-Jan '97) Claims Processor, EFS Services,

Indianapolis, IN

*Reconstructed loan history from distribution until default

to be submitted to

the guarantor for payment

*Processed and responded to

correspondence related to claims

*Kept accurate logs and PC files

reflecting claims submitted to the guarantor

*Kept abreast of changes to federal regulations and

guarantor's policies

(July '94-May '96) Medical Office Receptionist, Brian D. Clarke, M.D.,

Indianapolis, IN

*Performed receptionist functions

*Maintained patient files

*Scheduled patient tests and procedures

*Contacted insurance companies for pre-

certifications

*Utilized office computer's software including

Microsoft Word

(Jan '94-May '96) Medical Office Receptionist, Renita A. Brown, M.D.,

Indianapolis, IN

*Filed claims with insurance companies

*Performed receptionist functions

*Maintained patient files

*Compiled pre-exam patient information

*Maintained patient chart

*Performed billing and accounts receivable functions

(Mar '89-July '94) Unit Secretary, Methodist Hospital of Indiana,

Indianapolis, IN

*Entered physician orders and retrieved patient

information utilizing the

Medical Information System (MIS)

*Exchanged information between physicians, staff and

ancillary departments

*Documented and verified orders received from

physicians

*Coordinated patient tests and procedures

*Maintained patient charts

*Instructed and monitored unit secretary trainees

*Planned work schedule through self-scheduling

process

*Typed orders as needed

References Available upon request

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