Customer Service Marketing

Jacqueline Ellis

***** ******** ****

Tustin, CA 92780

714-***-****

*********@*****.***

[pic]Objective

To obtain an entry-level position with a rapidly expanding company,

allowing me to apply my customer service experience, communication skills,

and persevering personality.

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Education

California State University, Fullerton

May 2010

Bachelor of Arts, Business Administration

Marketing Concentration

GPA: 3.65

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Related Coursework

. Consumer Behavior

. Marketing Research

. Marketing Information Technology

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Experience

Residence Inn by

Marriott

Irvine, CA

Front Desk Agent

February 2007 to

present

. Responsible for solving all the problems and queries of customers

. Welcome guests and visitors, collect money, receive and answer phone

calls

. Coordinate reservations, group requests, and shuttle service

The Shops at the Anaheim GardenWalk

Anaheim, CA

Marketing Intern January to

April 2010

. Updated store tenants, local hotels, and Internet users with current

events

. Attracted new clientele through promotions and social networking websites

. Assisted in organizing concerts and family events

Romano's Macaroni Grill

Irvine, CA

Hostess and To-Go Server March

2006 to May 2007

. Expedited reservations, customer seating, and to-go orders

. Communicated efficiently with team members to ensure customer

satisfaction

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Skills

. Strong verbal and written communication skills

. Excellent time management and attention to detail

. Intermediate in reading, writing, and speaking Spanish

. Proficient in Microsoft PowerPoint, Excel, and Word

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Awards and Associations

. California Life and Health Insurance License #0H04721

. Dean's Honor List for 8 semesters, CSUF

. American Marketing Association, Member

. Sales Associate of the Month for March 2008, Residence Inn by Marriott

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