Customer Service Administrative Assistant

ISIS STEPHENSON

** **** ***

Brooklyn, NY *****

404-***-**** cell

********@*****.***

QUALIFICATIONS SUMMARY

Motivated self-starter with an aptitude for learning new skills quickly.

Handle leadership duties well and excel at motivating a team. Strong

organizational, problem solving and customer service skills. Can

effectively handle detailed assignments in an organized and efficient

manner. Communicate well when speaking and writing.

EMPLOYMENT HISTORY

08/08-08/10 TRC Staffing/AT&T Returned Mail Center Alpharetta, GA

CSR

. Decreasing volume of incorrect addresses by 15%

increasing the impact of direct mailing campaign

Reports Clerk

. Created and restructured reporting systems resulting

in 30% increase in workload, production, and revenue

management

. Created standard operation procedures resulting in

higher reporting accuracy

. Increased employee productivity by implementing goal

motivating activities

06/07-07/08 Your Mortgage Corporation

Alpharetta,GA Administrative Assistant

. Created standard operation procedures increasing

office productivity by 52%

. Ensured all files were in compliance with banking

regulations

. Implemented direct marketing program resulting in a

5% increase in sales

EDUCATION

Long Island University, Brooklyn, NY 2004-2007

B.F.A. in Dance, degree pending

SKILLS

Type 65 wpm, Microsoft Word, Excel, PowerPoint, Access, Quick Books, SQL

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate