Manager Customer Service

Catrice Harris

**** ********* **. ? Missouri City, TX 77489 ? 281-***-****

? *******.******@*****.***

HUMAN RESOURCES PROFESSIONAL

Creating positive strategic partnerships to achieve corporate success.

Innovative human resources professional with 9 years' experience planning,

managing and directing business and personal affairs for high level

executives and their teams. Recognized for excellent written and verbal

communication skills, as well as expertise in managing people. Notable

ability to evaluate processes and find amicable solutions, while utilizing

project management principles to independently direct new developments.

Poised for excellent performance in fast-paced business environments.

AIRLINE MANAGEMENT ACCOMPLISHMENTS

Virgin America Airlines, San Diego, CA

November 2007 - June 2009

Station Manager

Frontier Airlines, San Diego, CA December 2005

- November 2007

Station Manager

Continental Airlines, Houston, TX

December 1989 - July 2003

Hub Supervisor

< Successfully orchestrated the opening of the San Diego station for

Virgin America Airlines.

< Conducted recruiting events; as well as one-on-one interviews.

< Hosted employee benefits fairs to explain benefits and leaves of

absences.

< Coached, mentored, redirected behavior for success of the team.

< Initiated separation of employment when necessary.

< Created synergetic relationship with business partners toward

organizational growth and expansion.

< Evaluated and enhanced training to increase productivity and

performance.

< Conducted safety and security audits per applicable federal

guidelines.

< Managed recruitment schedule, executive meetings and corporate

entertainment opportunities for Director and Vice President.

< Coordinated public promotions to increase community awareness of

airline.

MEDICAL OFFICE MANAGEMENT ACCOMPLISHMENTS

University of Texas, Houston, TX

October 2009 - May 2010

Educator, Pediatrics Department

Oakbend Medical Group

July 2003 - November 2005

Office Manager

< Provide outreach services to community projects in promotion of health

and wellness.

< Support Clinic Manager with written projects and staff communication.

< Compile data to demonstrate success rates of programs within local

office.

< Coach and support new mothers with a goal of improving breastfeeding

outcomes.

< Maintained operational standards through scheduling and monitoring of

trends.

< Daily use of Microsoft Office products.

< Patient billing and coding utilizing ICD-9 and CPT codes.

< Provide excellent customer service as the first point of contact.

< Meeting planning with other doctors and vendors.

< Managed travel plans - business and personal for doctor.

< Maintained surgery schedule.

< Strong written and verbal communication skills.

< Daily use of Microsoft Office products.

EDUCATION

Houston Community College August 1990 -

June 1991

Seeking degree in Business Management

University of Phoenix August 2003 -

June 2005

Seeking degree in Business Management

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