Customer Service Medical

JULIE SHAW

Phone: 813-***-**** Email Address: ablpvb@r.postjobfree.com

SUMMARY

Diverse and extensive administrative support experience and superb customer

service skills. Strong background in billing, medical records, research,

reconciliation, cash applications, and spreadsheets. Established reputation

for being a team player, working independently, ability to multitask and

meeting or exceeding critical deadlines. Well organized and detail

oriented; easily adapts to rapid changes, challenges, and environments.

TECHNICAL SKILLS

. Windows 95 . Macads . Microsoft Word

. Excel 97 . CBS . Lotus Notes

. E-Mail . Sabre . Infinity

PROFESSIONAL EXPERIENCE

MetLife Insurance, Tampa, FL 2004 - 2009

Auto, Life, & Disability

Billing Analyst

. Performed accounting, billing, research, reconciliation, and suspense

. Assisted companies with billing discrepancies and disability benefits.

. Applied payments to accounts; developed and maintained spreadsheets.

. Played a key role in converting accounts to a new, more efficient,

billing system

. Troubleshot system enhancements.

. Contributed to development of new processes and procedures

. Participated in internet billing demonstrations and installations

. Created customized reports and performed audits

. Mentored co-workers

Progressive Auto Insurance, Riverview, FL 1999 - 2004

Policy Maintenance Administrator

. Updated policy changes according to state regulations and guidelines

. Processed new auto accounts and maintained existing policies

. Processed returned mail

US Post Office, Tampa, FL 1999 - 2004

Data Entry Encoder

. Encoded high volumes of mail with high levels of accuracy

. Maintained 11,000 keystrokes per hour

AAA Travel, Dayton, Ohio 1997 - 2000

Travel Counselor

. Processed Trip Tics, booked hotel and travel packages

. Provided customer service.

Reynolds & Reynolds, Dayton, Ohio 1994 - 1997

Accounts Receivable Cash Applicator

. Performed cash application and accounts receivable; maintained

spreadsheets

. Cleared suspense items

Meijer's Grocery Store, Dayton, Ohio 1993 - 1994

Cashier

. Received payments by cash, check, credit cards, vouchers, automatic

debits, food stamps

and coupons.

. Issued receipts, refunds, credits, or change to customers.

. Counted money in cash drawers at beginning of shift.

. Provided excellent customer service in a dynamic fast paced environment

Miami Valley Hospital, Dayton, Ohio 1981 - 1993

Medical Records Technician

. Processed and reviewed medical records to ensure accuracy and compliance

with

regulations.

. Protected security of medical records to ensure confidentiality

. Retrieved patient records and medical information for physicians, nurses,

technicians,

coroners, and other medical personnel.

EDUCATION

Sinclair Community College, Associate's Degree in Science

Toastmasters (MetLife Motivators) Member

Internship (Pasadena Veterinary Animal Hospital)

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