Customer Service Management

Isaac Robinson

**** *. ***** ** ****, AZ ***** Cell 480-***-****

*********@*****.*** http://www.linkedin.com/pub/isaac-robinson/19/242/926

Summary

Offering skills in Windows Server, computer networking, technical support, enterprise security planning,

database management, Linux administration, customer service, Spanish language, Cisco CCNA certified, and

CompTIA A+ certified.

Education

Bachelors of Science in Information Technology, University of Phoenix, Phoenix, AZ, graduated May of

2010

CompTIA A+ Certification, certified July of 2008

CCNA Certification, certified June 24, 2010

Qualifications

Projects conducted in courses at the University of Phoenix

Windows Server Administration, Winter Semester of 2010

• Designed Active Directory Implementation Plan

• Implemented user group structures and permissions

• Performed Windows evaluation and created upgrade proposal

Enterprise Security Planning, Winter Semester of 2010

• Drafted network security plans

• Wrote Security Policy

• Designed plans for risk management

• Created and defined role management scheme

Database Management, Winter semester of 2009

• Created Database and relationships in Microsoft Access

• Created Database and relationships in SQL Server

• Wrote SQL queries to retrieve information and generate reports

Linux Administration, Summer Semester of 2009

• Developed data files and records using VI

• Created users, groups, and assigned permissions

• Wrote Scripts to calculate and display values and averages

Work History

University of Phoenix, Tempe, AZ 2006-2010, Marc Center, Mesa, AZ 2005-2006

Anasazi Foundation, Mesa, AZ 2002-2005

Contact this candidate