Customer Service Assistant
Resume:
DEBORAH S. DELASHMENT
Post Office Box ****** - Chicago, IL 60655
EXPERIENCE
September 2008 - Present
DSD Services/DBA American Income Life, 900 Frontage Road, Woodridge, IL
***/**8-6716.
Position: Agent/Union Benefits Representative
. Sales for Insurance Products consisting of Whole or Term Life policies as
well as Health Care Policies for Accident, Disability, and Catastrophic
Illnesses. Promoting AIL products to Individuals who apart of a Union
Affiliation, Credit Union or Business Organization. Duties: Setting
appointments, meeting individuals & families to provide union benefits by
educating, enrolling individuals and servicing claims as needed.
Managing all administrative needs for enrollees as required by the
Corporate Office.
February 2006 - Present
AFLAC, 412 South Wells Street 2ND Floor, Chicago, IL 708-***-****.
Position: Associate/IBO
. Sales for Insurance Products consisting of Whole or Term Life policies as
well as Health Care Policies for Accident, Disability, and Catastrophic
Illnesses. I promote AFLAC products to Small Business Owners and/or
Corporations. My duties include: setting appointments, meeting Business
Owners and/or Human Resource Executives to establish new accounts as well
as managing established accounts, educating and enrolling employees, and
servicing claims as needed. I also manage all administrative needs for
accounts as required by the Corporate Office.
January 2004 - February 2006
DSD Enterprises, 2555 West Lincoln Highway, Olympia Fields, IL 60461, 708-
396-8771.
Position: Owner/Executive Office Manager - Financial Consultant
. Affiliate Office for Parent Company, AKE Fire Safety Equipment. Sales
for Product line which consists of fire safety systems approved and
certified by the National Fire Protection Association (NFPA) to be
purchased by persons owning residential and/or commercial properties.
The office also provided a management training service for individuals
interested in becoming Affiliate Office Managers for the parent company.
The training consists of teaching team leadership and managerial skills.
These skills include training individuals on how to operate a company
office by doing personal interviews, orientations, training sessions and
office paperwork.
. Transact financial business through private investors for Individuals &
Small Business Owners who need cash resources. Also provide financial
machines to business owners to increase their methods for receiving
financial payments for products.
August 2003 - January 2004
University of Illinois Mile Square Health Center, 2045 West Washington,
Chicago, IL 60612, 312/413-3684.
Position: Consultant.
. Strategically restructuring the development of the Mile Square Health
Center Community Clinic & Administration Division.
February 2000 - July 2001
Charles Schwab & Co., Inc., 311 South Wacker Drive, Suite 750, Chicago, IL
60606, 312/663-6097.
Position: Recruiter/Training Specialist for NorStar Division.
. Assisted in Branch Offices as Business Administrator and Customer Service
Specialist, weekly.
. Acted as Human Resource Generalists involving Recruiting, Benefits
Administration & Employee Relations.
. Created personnel requisitions for posting and completed background
checks on qualified candidates.
. Facilitated interview scheduling with branch managers or executive
managers.
. Worked as hiring contact for incoming resumes and assisted in
prescreening process for qualified applicants.
. Coordinated and structured NorStar's Welcome Orientation for New
Hires.
. Obtained new hire computer sign-ons (i.e., Beta, Legacy, Reuters, SOMS
& E-mail) for branch positions.
. Served as liaison between New Hires and Corporate Headquarters and
acted as informational contact person.
. Handled the administration process for benefits and assisted in
processing new employee's paperwork.
. Coordinated and conducted employee recruiting at various job fairs,
when held.
November 1998 - February 2000
Bombardier Aerospace - Commercial Aviation Services, 120 North LaSalle
Street, Chicago, IL 60602, 312/895-2067.
Position: Administrative Analyst, Finance Division.
. Prepared and maintained Capital Asset Acquisition Request (CAAR), CAS
Division Budget and other special projects.
. Composed, organized, prepared and provided financial presentations and
reports for CAS Division.
. Finance Division administrative liaison and support to VP of Finance for
team members & as related to the department.
. Prepared and composed cost analysis for monthly financial reports.
Deborah S. DeLashment
Page #2
EXPERIENCE cont.'d
March 1997 - November 1998
L'Oreal Cosmair, Inc. /Soft Sheen Products, Inc. 1000 East 87th Street,
Chicago, IL 60619, 773/978-0700.
Position: Executive Finance Administrator & Supervisor.
. Supervised and structured all projects and events for the Administrative
Division of the Finance Department.
. Managed administrative staff of five by coordinating daily duties,
delegating new assignments, & maintaining time sheets.
. Prepared bank statements within the Treasury Division by generating
reports on First Cash Computer System via First Chicago; administered
wire transfers and bank reports for financial records.
. Coordinated all Authorization For Expenditure (AFE) contracts for capital
accounts as requested by company divisions.
. Provided treasury informational reports to department heads for special
financial reports, which included cost analysis.
. Organized and prepared special seminars or presentations.
. Provided organizational structure and financial administration to other
executives for special projects.
February 1995 - March 1997
Chicago Park District, 425 East McFetridge Dive, Chicago, IL 60605, 312/747-
1427.
10/96 - 3/97 - Position: Executive Assistant to Chief Financial Officer.
. Provided executive support to the CFO and Assistant CFO of nine
divisions.
. Interacted as a liaison for executive level management for problem
solving or informational purposes.
. Coordinated projects for special presentations or executive events in or
out of town.
. Prepared financial accounts to wire funds to other financial institutions
on computer programs.
. Managed voucher payments for consultants on contract and office bills.
. Structured and managed all administrative duties as required.
2/95 - 10/96 - Position: Financial Systems Assistant to Director of
Budget.
. Managed process for Professional Service Agreements.
. Performed calculations for vouchers; tracked budgets for projects.
. Replied to inquiries for accounts and other budget-related issues.
January 1991 - January 1995
United Insurance Company of America, 1432 West 87th Street, Chicago, IL
60620, 312/779-9029.
Position: Executive Assistant to Regional Vice President.
. Composed and prepared special reports or documents for presentations.
. Organized special meeting events in city or out-of-town at requested
destinations.
. Prepared financial reports of weekly/monthly productivity, and performed
calculations.
. Retrieved, prepared and filed personnel records for new hires or
terminations.
. Prepared shorthand notes in letter or memo form and other letters for
reply or follow-up for RVP.
. Direct liaison between Regional Vice President and territorial
administrative assistants.
Former Administrative Assistant Positions:
June 1989 - March 1990: PEPSI (Quaker Oats Company), 321 North Clark
Street, Chicago, IL 60610, 312/222-7111.
February 1987 - February 1989: BP Amoco (Amoco Corporation), 200 East
Randolph Drive, Chicago, IL 60601, 312/856-5111.
EDUCATION
National Louis University, Bachelor of Science, Business
Administration/Management, June 2003
Robert Morris College, Associate Degree in Business
Administration/Management, July 1989
SPECIAL SKILLS: Typing: 60-65 wpm - Shorthand: 100 wpm
Computer: Extensive knowledge of Microsoft XP including Microsoft Excel,
Microsoft PowerPoint & Microsoft Word, etc. Also former Microsoft
Software, WordPerfect Windows 6.1, Lotus Windows & Lotus SmartSuite,
Microsoft Exchange, Hyperion Software & Machine transcription (Dictaphone).
State Certification: Illinois Licensed for Health & Life Insurance.
Community Service: Serves as Board Member for Not-For-Profit Organization
-- Position: Corporate Secretary
REFERENCES: Available Upon Request.
To Whom It May Concern:
This letter and resume is being sent to you due to my interest in the job
opportunity that is available in your company. If you are looking for
someone who is focused on providing exceptional training experience,
administration, supervisory and customer service skills and one who has a
passion for excellence, look no further. I have strong initiative and
drive. I also have an eagerness to learn and a desire to embrace change.
I am committed to teamwork and high standards of communication; but most of
all, I have a genuine concern for others.
Upon reviewing my resume, please feel free to contact me at 708-***-****.
I look forward to meeting with you to discuss being selected for this great
opportunity.
Sincerely,
Deborah DeLashment
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