Customer Service Supervisor

Gayle S. Easley

**** *** ******

West Palm Beach, Fl 33401

Phone: 561-***-****

Cell: 561-***-****

E-mail: ablpub@r.postjobfree.com

Summary

DEDICATED, SELF MOTIVATED, RESULTS- ORIENTED ADMIN TECH PROFESSIONAL WITH

PROBLEM SOLVING SKILLS, TIME MANAGEMENT AND MULTI-TASKING SKILLS.

ADAPTABLE, CAN THRIVE IN A FAST PACED ENVIRONMENT, FLEXIBLE, CAN WORK WELL

AS AN INDIVIDUAL OR WITHIN A TEAM SETTING. I'M KNOWN AS AN INSPIRER AND

ENCOURAGER, DISPLAY A GREAT ATTITUDE AND KNOWS HOW TO FOLLOW THROUGH.

KNOWLEDGEABLE IN VARIOUS ASPECTS OF DISTRIBUTION, POWER SYSTEMS ACCOUNTS

PAYABLE/RECEIVABLES AND CUSTOMER SERVICE: PERMITTING EXPERIENCE, SOME HAND

HOLE/ 2 PHASE TRANSFORMER DESIGN EXPERIENCE, INVOICE PAYMENT PROCESSING,

INVOICE AUDITING, PURCHASE ORDER CREATION, A GREAT RAPPORT WITH VARIOUS

MUNICIPALITIES TO RESOLVE BILLING ISSUES AND CONCERNS. I HAVE A GOOD

WORKING KNOWLEDGE OF COMPUTER HARDWARE/ MICROSOFT OFFICE, WMS, PCIS,

OUTLOOK, DOCUMENTUM, TIS, AND SAP.

(14.5 years of Experience)

Professional Experience

2008 - CURRENT, NJUNS TECH ( ENGINEERING & PROJECT MGMT)

Jeff Corder, Supervisor

Florida Power & Light Company

Job responsibilities: Enter critical pole Tickets into NJUNS (National

Joint Use Notification System online), track in excel, schedule and

facilitate pole pulls and pole replacements throughout the State of Florida

by notifying various municipalities: ( AT& T, Comcast, Century Link, Bright

house, Transmission, etc.)

2007 - 2008, Permit Administrator (Storm Secure /System Expansion)

Alicia Ares, Supervisor

Florida Power & Light Company

Job responsibilities: managed permitting process with the agencies to

ensure permits are processed and obtained timely. Updated the weekly permit

report log, applied for extensions, and verified job sketches for permit

compliance for all agencies. Followed up and through on any issues that may

arise and related the issues to the designer and or the engineer.

2007-1999, Contract Admin Specialist (Distribution Contractor Admin)

Matthew Moxley, Supervisor

Florida Power & Light Company

Job responsibilities: Review Purchase orders, process contractor invoices,

maintain proper documentation related to payments for possible Sarbanes and

Oxley audits, Documented WMS, Contact and receive contractor calls and

concerns, resolve discrepancies in billing, ensured all purchase orders

were created/established, and paid in a timely manner.

1999 - 1996, Customer Service Rep (Call Center ) Nancy Francis,

Supervisor

Florida Power & Light Company

Job responsibilities: Demonstrated active listening skills, properly

addressed 200 incoming calls daily, provided customers with billing

history, consumption inquiries, name change requests, payment history,

account balances, connected and disconnected services, entered payment

extensions, documented each call by notating the account, and followed

company procedures in diffusing irate and upset customers. Met my daily

target of 97% or better. I received numerous "Atta Girls" for providing

continuous, quality customer service.

Education

PALM BEACH STATE COLLEGE, LAKE WORTH, FL

PROJECT MANAGEMENT COURSE WORK

COMPLETED DATE: AUGUST 2, 2010

COMPUTER APPLICATION SKILLS: SAP, MICROSOFT OFFICE ( WORD, EXCEL, POWER

POINT, PUBLISHER, VISIO) MAC & PC (HARDWARE/SOFTWARE)

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