Quality Assurance Sales

John Shu **** Waco

St. #*

e-mail: ********@*****.*** ( 415/272-3912

San Diego, CA 92117

Objective

. To pave a way towards my career goal of obtaining a Network Systems

Administrator position

. Finds satisfaction in challenging IT jobs that help people resolve their

software/hardware problems

. To work in a positive environment that encourages collaboration between

colleagues

Summary

. With over a years of experience in testing in a networking infrastructure

environment utilizing standard network test tools and practices

. Detailed understanding of TCP/IP protocol suite and OSI Stack

. Experience working with a wide varieties of Cisco switches and routers

. Experience in testing routing protocols like RIP, OSPF, EIGRP and BGP

. Experience in testing NAT/PAT, setting up VLANs, and Security features

like Access-list

. Experience with Wireshark and Ethereal for packet level network

troubleshooting

. Experience in using Cisco CDETS for bug tracking

. Experience in using SAPRO, Simple Agent Professional to simulate Cisco

devices

. Experience with the following OS: Windows, Unix, Linux, Cisco IOS

. Knowledge in programming of C, C++, and Java

Experience

Cisco Systems, San Jose, CA Aug 2008 -

Sept 2009

Internship: Quality Assurance Tester

. Performed regression testing on Cisco Smart Care services.

o Smart Care monitors the health of a network and checks and

assesses voice capabilities

o Troubleshoot and resolve hardware/software issues in the multi-

topology lab consisting of switches, routers, firewall, WLC

Cisco devices

. Captured Cisco device personalities and simulated them using SAPRO for

different testing groups

o Captured and troubleshot the following Cisco devices:

. Router 800, 1700, 1900, 2800 series

. SOHO Router 876

. Catalyst 1800, 1900, 2900, 3500, 3700, 4500, 4900 series

. WAE, Wide Area Application Engine 500, 600, 7000 series

. Aironet Wireless Access Point 1200 series

. Pix Firewall 500 series and ASAS 5500 series

TechSkills Inc., San Francisco, CA

May 2000 - Sep 2000

Teacher's Assistant

. Assist IT instructors in building, planning, maintaining and

troubleshooting in a networked environment. Install and configure NT 4.0

Server, Workstation, Win 95

. Configure and implement LANs in a multiple-domain environment with 3

servers each with 3 clients in the lab

. Implementing systems security and user administration

Banana Republic., San Francisco, CA July

1999 - Feb 2000

Sales Associate

. Working on the sales floor assisting customers with their needs

MPS Multimedia Inc., San Francisco, CA

1996 - 1997

Volunteer

. Building and troubleshooting Intel 80286, 80386 and 80486 PC running

Dos/Windows

. Building and troubleshooting Laptops

EDUCATION

B.S. Degree, Information Systems Management GPA: 3.27

2009

University of California- Santa Cruz, Santa Cruz, CA

. Relevant Courses: Introduction to Computer Networks, Network

Administration

o Lab work done with Cisco Routers, Cisco Catalyst and GNU/Linux

workstations

. OSI Layer, STP, RIP, BGP, OSPF, TCP, UDP, NAT, DHCP, DNS,

Multicast

. Database Systems

o Lab work done with PostgreSQL

. Other Relevant Courses: Introduction to Data Structures and Algorithms

and Abstract Data Types

o Programming Languages used C, Java

CERTIFICATIONS

. Cisco Certified Network Associate

Jul 2002

. Microsoft Certified System Engineer Windows 2000

Apr 2002

. Microsoft Certified System Administrator Windows 2000

Mar 2002

. A+ Certified

Jun 2000

Contact this candidate