Customer Service Administrative Assistant

Priscilla Lugo

**** * ****** **. *******, IL ****4 (773) 344-

**** *.********@*****.***

Summary of Qualifications

Highly Proficient in MS Office software, Excel, Outlook, PowerPoint,

Internet

Excellent Customer Service skills

Excellent attention to detail

Outstanding interpersonal, organizational and communication skills

Bilingual English and Spanish

Ability to deal with confidential matters

Illinois Perc Card

Illinois Foid card

20 hour security certified

EDUCATION:

DeVry University, Chicago, IL Bachelor of Science in Technical Management

with a concentration in Criminal Justice

March 2007 - Expected Graduation December 2010

EMPLOYMENT HISTORY:

DeVry University Chicago, IL

Information Technology- Federal Work Study Tech February 2010-

Present

. Assist Global IT Manager with projects

. Administer User Support

. Respond to user support calls, as directed by manager

. Desktop Administration

. Assist in the management of the desktop systems by performing routine

functions with new system planning/configuration/deployment, Maintenance,

and Troubleshooting.

Insurance Brokers Inc.

Chicago, IL

Administrative Assistant October 2007

to February 2010

. Assisted customers with insurance quotes in Auto, Home and Commercial in

standard and non-standard insurance companies

. Reviewed insurance and commercial contracts for accuracy

. Supported Broker with administrative tasks including travel, calendar,

etc.

. Maintained records and provided excellent customer service to internal

and external clients

. Assisted insurance companies with payment and claim information

. Transferred e-faxes to Document Management system

. Ran reports in Excel

. Answered a high volume of incoming calls and in-person inquiries from

clients and colleagues treated each person with high level of respect,

integrity and provide information and referrals.

. Corresponded with customers to answer inquiries, discuss and resolve

account problems

LaSalle Bank Chicago, IL

Administrative Assistant May

2006 to November 2006

. Processed check and cash deposits to accounts

. Processed savings withdrawals and cashed checks

. Handled a minimum of five thousand dollars on a daily basis

. Balanced teller drawer daily, as well as reviewing teller differences

accounts daily

. Assisted other areas of branch in performing daily tasks

CVS Pharmacy Chicago, IL

Photo Lab supervisor/Cashier March 2004 to

October 2006

. Supervised a staff of four lab technicians

. Maintained an accurate inventory, and ordered lab supplies as needed

. Performed maintenance and troubleshooting of film processing equipment

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