Manager Customer Service

Ashley E. Brown

*** ****** **. ******** *****, VA . 23462

Cell: 614-***-**** *********@*******.***

Objective: Seeking a position in the animal care industry

SUMMARY: I have more than 6 years working in the animal field, ensuring

that facilities and equipment are clean and in good working order;

monitoring the health of animals, providing care and treatment to sick and

injured animals, and preparing animals for veterinary care. My long term

goal is to have a solid career in the animal field.

Summary of Qualifications

. Sound experience in caring for and handling animals in a safe,

effective and humane manner, especially larger and untrained animals.

. Good communication skills and a neat appearance

. Great analytical skills and experience with word processing equipment

and computers.

. Solid interpersonal, communication, customer service, and time

management skills.

. Strong affection for animals, concern for their welfare, and a

willingness to accommodate animals in the work place.

. Immense ability and initiative, working with minimal supervision and

direction.

. Strong attention to detail.

. Remarkable ability to work in the busy, demanding environment of a

veterinary clinic.

Professional Experience

Sobran Inc Norfolk, VA

1/09-4/10

Cage wash/Autoclave Technician

-Clean and sanitize all animal caging and accessory equipment and maintain

the cage washing area in a clean, neat and well-organized manner

following approved SOP's.

-Dispose of waste from the facility following appropriate SOP's.

-Maintain and perform routine repairs on caging and racks.

-Perform routine preventative maintenance on the cage washers and

autoclaves

-Assist in maintaining a clean and well-organized facility.

-Understand and follow all approved SOP's for cage sanitation.

-Prepare and submit written records, charts, logs and inventories

-Capable of operating the following types of equipment: autoclaves and

automated cage washing machines

-Familiar with Material Safety Data Sheets for chemicals used in the work

area.

-Clean and sanitize caging and equipment

Research Technician

-Understand and follow all SOP's and Quality Assurance Standards

-Perform daily animal health checks and report any abnormal animal

conditions to the veterinarian, veterinary technician, or manager.

-Change animal micro-isolator caging, to include feed and water.

-Receive, examine, transfer, identify and properly house incoming animal

shipments.

-Properly prepares animal for exportation as directed.

-Assist with the restraint, handling, and manipulation of various animal

species as requested.

-Assist with technical procedures (sample collection, injections, and

medications).

-Dispose of dead animals following standard SOP's and policies.

-Maintain animal census reports, animal health records, and other forms as

requested.

-Clean and sanitize animal facility and rooms according to SOP's.

-Properly operate cage washer, laboratory biosafety cabinets, and

ventilated racks.

-Maintain and repair animal caging and support equipment.

-Perform any other duties as assigned.

Hilton Hotel-Virginia Beach Oceanfront VA Beach, VA

10/06 - 10/08

Front Desk Agent/Rooms Controller/Reservations

-Answer inquiries regarding hotel services and registration by email, multi-

line telephone and in person

- Make room reservations

-Inform guests of all hotel amenities

- Register arriving guests and assign rooms

- Respond to guests' inquiries, requests and complaints

- Use computerized or manual systems to compile and check daily record

sheets; guest accounts

- Present statements of charges to departing guests and receive payment

- Adjust hotel "room" inventory

- Make sure each quests/groups billing is set up properly

- Assist with any billing questions

- Assist General Manager/Managing Director with special projects

Pet Grooming - Hilltop Shopping Center Virginia Beach, VA

07/05-02/06

Pet Bather

- Schedule appointments and record owner information.

-Select appropriate

shampoos and conditioners for different skin and coat types.

-Bath, cut, comb, style and blow-dry pets' coats, trim nails

and clean ears

-Maintain grooming

equipment.

-Use special

shampoos to destroy insect pests.

Musselmans Pet Paradise- Gardners, PA

09/04-05/05

Kennel Attendant

Club Pet International - Chantilly, VA

02/03-05/03

Kennel Attendant/On Site Property Manager

Hybla Valley Animal Hospital - Alexandria, VA

02/03-04/03

Kennel Attendant/Veterinary Assistant

Olde Towne Pet Resort - Springfield, VA

08/02-01/03

Feline & Canine Attendant

Duties for the above Kennel Attendant/Veterinary Assistant Positions

- Obtain, store, and inventory necessary supplies

- Maintain

effective and positive relations with the public and staff.

- Clean and disinfect all

animal pens and surrounding surfaces.

- Responsible for animal nutrition (including

providing special diets as needed) and exercise. - Monitor the

health of the animals on an ongoing basis and rapidly identify any health

problems or conditions (medical or behavioral) and immediately report it to

the supervisor. - Provide treatment and care

for animals including surgery prep, sterilization of instruments,

administering medicines such as IV's, insulin and any other medication

taken orally, bandaging, nail clipping, ear cleaning etc. and assist with

euthanasia as needed.

- Monitor pre and post surgery animals.

-

Admit and release animals in a responsive, courteous and tactful manner and

inform the volunteers, staff, and the public of any pertinent medical

information on the animal's care. - Laundry, clean medical

equipment, dishes, wash windows, clean and mop as needed.

- Help

receptionist when needed by answering phones and filing medical records.

Virginia Zoo - Norfolk, VA

10/98-06/02

Zoo Keeper Assistant

-Under direction of managers or supervisors, provide experienced care for

animals and perform related work of maintaining buildings and grounds.

- Inform, assist, and direct visitors as necessary.

- Relieve Lead Keepers as needed.

- Perform all routine and new duties with minimal direction and supervision

- Assist lead keepers in the daily care of animals. This activity includes

a lot of cleaning, raking and physical labor.

- Prepare the diets and clean the enclosures of animals.

- Watch for any signs of illness or injury, monitor eating patterns or any

changes in behavior, and record their observations.

- Work with a broad group of animals such as mammals, birds, reptiles,

primates and large cats.

Education

General Studies Diploma

Salem High School (2002)

Virginia Beach, VA

Associates in Applied Science-In process

REFERENCES

1. Zac Boals 757-***-****

2. Mike Lambert 757-***-****

3. Amanda Hickman 757-***-****

4. Lee Severino 757-***-****

Contact this candidate