Customer Service Quality Control

STEVE BRANSON

**** ****** *****

Batavia, OH ****3

Tel: 513-***-**** Cell: 513-***-****

Email: *********@****.***

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WORK HISTORY

Oct 2003 Quality Control Technician

Quebecor World Printing (changed to World Printing in

to Fall of 2009)

Jun 2008 Lebanon, OH 45069 . 513-***-****

Checked inline runs in both bindery and press room.

Evaluated work against company standards. Communicated

with management, customer service and production

verbally, via email and Xcell. Responsible for keeping

up with the technology of the industry.

Part of a team that established a highly successful

Quality Control program in a plant that didn't have one

previously.

We went from a annual profit of $600,000 a year to an

annul profit of 3 million dollars a year in a smaller

plant.

Sole employee chosen to do weekly evaluation for largest

account in building, including a page by page score card

of each issue which went to the customer.

Was used as a group leader to oversee the Quality

Fulfillment department, and retrained other employees

who were on forced probation.

Personally selected executive samples to send to

customers on a regular basis.

Did statistics and reports for monthly evaluations which

Quality Manager used in response to customer complaints.

Feb 1997 Macintosh Designer/Pre-press

Uni Print

to Cincinnati, OH 45255 . 513-***-****

Oct 2003

Ran Adobe Photoshop, Illustrator and Quark Xpress on a

regular basis. Scanned both reflective and transparent

art on Heidelberg Hell flatbed, and did color

corrections in Photoshop. Wide variety of design from

buisness cards to posters.

Maintained equipment, installed software upgrades, ram,

and hard drives.

Frequently recommended and ordered equipment and

software upgrades and made purchases.

Out put film on Multi Star Rip.

Helped with billing on Print Smith software.

Some vertical camera and bindery work when necessary.

Burned and processed plates and maintained equipment.

Laid up film, and did basic stripping.

Feb 1994 Customer Service Representative

Vivi Color

to Batavia, OH

Feb 1997

Handled both offset and flexo accounts. Wrote shop

orders for stripping, plates, and shipping. Went to

customers locations to go over jobs. High volume of

phone contact. More like a technical services job.

Handled both P&G Bounce and Downy

Completed stripping and dot etching classes at Union

trade school

Recieved raises and positive reviews

SOFTWARE/SYSTEM SKILLS

Have successfully completed several seminars and online

classes over the past three to five years.

Adobe Certified Expert in Photoshop CS3

Certificate#ADB162638

North Arkansas Community College Online Education -

Intermediate Photoshop, Intermediate Dreamweaver,

Photoshop for web developement, Designing Better

Websites.

Live Oaks Vocational - MS Word, Advanced Excell.

EDUCATION

Currently attending Cinn State in Computer Repair. Finished Summer

Electronics class Aug. 28, 2010, will be attending 3 nights a week

starting 9/07/2010.

Jan 2010 New Horizons Computer Training Center

Blue Ash Campus, Cinn. OH, 45242

to Graphic Arts and Web Design

present

Attending in an ongoing program for the next six months.

Averaging three days a week in all day eight hour

classes.

Successfully completed Dream Weaver, Illustrator, XHTML

& CSS, In Design, Intermediat Xcell.

Scheduled to take at least ten more classes over the

next two months.

May 2009 Tech Skills

4460 Carver Woods, Cinn., OH 45242

to Certified Internet Web Master

Sep 2009

Aplied for and recieved a WIA grant from the state of

Ohio. Went to school full time approximately 25 hours

per week.

Earned Certified Internet Webmaster, Master Designer

#372259.

Jul 1998 Art Academy of Cincinnati

Jackson Street, Cincinnati, OH 45202

to Computers, Design and Photography

Mar 2008

Attended evenings. Completed classes in design, Dream

Weaver, Photoshop, Illustrator, and digital photography.

Jan 1985 Cinn State Technical College

Central Parkway Cincinnati, OH 45223

to Graphic Arts

Jun 1995

Attented part-time evenings. Completed classes in color

separations, layout and design, presswork, Macintosh,

and printing science chemisty.

Completed all classes with A's & B's.

Aug 1975 University of Cincinnati

Cincinnati, OH 45102

to English Major - Psychology Minor

Jul 1977

Earned 77 credits from the University of Cincinnati

while attending full time for 2 years, and part-time in

the evenings since then.

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