Customer Service Technician
Resume:
Erik Keith
****E. St. Francis Ave Milwaukee, WI *3235
*********@*****.***
Skills Summary Supervisory skills with extensive experience in
Customer Service. Skilled in handling very
difficult issues and situations. Excellent
background in organizing, scheduling, and accuracy.
Experienced in developing and implementing new
ideas to have a very efficient operation. Skilled
in new construction, roofing, decks, garages,
porches, and remodeling of interior and exterior of
homes. Strong background in electronics, phone, and
cable installations.
Miller Brands
Feb 2007-2009
1400 N. 113th Street
. Build and maintain
product displays in compliance with company standards.
. Maintain appropriate product levels in beverage sections and
throughout accounts including shelf allocation and cold equipment.
. Maintain clean and organized back-room and manage trade breakage in
assigned accounts.
. Meet customer service expectations through daily communication,
problem resolution, and appropriate follow up.
. Maintains professional, team relationship with co-workers and
customers.
. Transport, replace and maintain Point of Sale advertising as
appropriate for account.
. Maintain merchandising standards while rotating products each time in
designated accounts.
. Ability to repetitively lift, pull and push 50+ pounds, bend over,
reach above head height, and kneel.
Employment Prince Telecom May 2005-Feb 2007
St. Francis, WI
Managed a group of 50 employees.
Handled routing jobs each day completed planning.
Trained new employees.
Attending weekly meeting to discuss ways to make
operation run efficiently.
Created technician schedules.
Direct TV March 2003-May 2005
Brookfield, WI
Dispatched and handled customers disputes.
Developed and implemented a plan to train
technicians.
Best Buy October 2000-Jan
2003
Milwaukee, WI
Provided premier customer service in the
installation car bay.
Supervised 10 employee installing stereo and car
alarms at Best Buy.
Planned and created a system to have customer
products installed less than 1 hr.
US Navy Military Mar 1989-Apr1993
Washington, DC
Responsible for all electrical systems on EA-6B
aircraft. On deck troubleshooter. Desert Storm
Veteran.
Education H.S. Diploma Sparkman High
Graduated 1988
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