Customer Service Human Resource

KNALIDI V. HINKSON

Mount Laurel, NJ ***** 609-***-**** ( *******.*******@*****.***

QUALIFICATIONS

. Strong communication and customer service skills

. Self-starter, team player, career orientated

. Managed confidential and classified information

. Security Clearance: Secret

. Proficient in Microsoft Office: Word, PowerPoint, Outlook, Excel

and Access

. Supervisor/Mentor

EDUCATION

Rutgers University, School of Business - Camden

Bachelor of Science in Human Resource Management

Community College of the Air Force

Associates of Science

EXPERIENCE

Hispanic Family Center via Office Team

Administrative Assistant, Jan 2010-Present

. Assistant to Executive Director

. Maintain personnel filing

. Screened resumes

. Transcribed, edited and published meeting minutes

New Jersey Air National Guard

Non Commission Officer in Charge, Feb 2008 - Present

. Managed five-man Customer Service office

. Updated military records in Department of Defense computer systems

. Maintained records for 1,200 military personnel

TARGET Store

Human Resource Team Member, Dec 2006-Present

. Completed new hire packets for new Team Members including I-9 forms

. Conducted orientation for over 100 new Team Members

. Team Trainer for new Human Resource Team Members

. Screened and scheduled applicants in Job Application System (JAS)

. Experienced in performing payroll functions

. Performed general clerical duties

United States Air Force

Dental Technician, Nov 2001-Jan 2008

. Managed periodontal maintenance program; increased participation by

57%

. Managed medical consultation; decreased turnaround time by 60 days

. Tracked, transcribed and maintained dental records

. Saved the department over $3,000 while working as supply monitor

. Performed a variety of dental procedures including x-rays, exams

and cleanings

ACTIVITIES:

. CPR & AED Certification, 2010

. Member of Society of Human Resource Management (SHRM), 2009

. SHRM Garden State Conference volunteer, 2009

. Treasurer, Osan Airmen's Advisory Council, 2005

. President, Airman's Voice, 2004-2005

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