Customer Service Manager

Jessica Lopez

***********@*****.***

**** ***** ** *** *******, AZ 85033 623-***-**** or 623-***-****

th

OBJECTIVE A medical position where my skills and experience can be effectively utilized to improve career

opportunity and contribute to company goals.

SKILLS

• Produced diagnostic quality X-Rays, including portable chest and extremities in ICU, CCU and

Emergency Room setting

• Provided assistance to the RT during various radiographic procedures

• Ensured safe patient transport throughout the hospital

• Film processing

• Triage/Patient In-take

• Obtained patient vitals

• Completed EKG’s, Urinalysis, Venipuncture, Injections, Throat Cultures and Suture Removal

• Front Office Duties

• Prepared Medications for Injection

• BI-LINGUAL SPANISH

EDUCATION

PHOENIX COMMUNITY COLLEGE, PHOENIX, AZ

Fall 2005 – Fall 2008

Biology Major, currently working on Associate in Transfer Degree.

Current GPA 3.0

THE BRYMAN SCHOOL OF ARIZONA

Fall 2009 – Summer 2010

Practical Radiology Technologist

Current GPA 4.0

EXTERNSHIP

St. Luke’s Hospital – John Lambert

Dr. Yu’s Private Practice - Susan Yu

EXPERIENCE Andrea Janitorial Services, Phoenix, AZ

Accounts Receivable & Accounts Payable, December 2008- September 2009

• Generated and processed all invoices for services rendered and applied cash receivable

• Processed all vendor invoices for monthly check run

• Dealt with all customer service issues

• Any additional duties as deemed necessary by Management

Wal-Mart, Phoenix, AZ

Department Manager, March 2008-December 2008

• In charge of keeping all items priced and up to date

• Provided customer service and helped clients when they had any concerns

• Was in charge of doing all inventory

• Did all paper work for the department so that everything showed up to date in the computer system

• Did all merchandise ordering

• Did the first interview for all new hiring’s for my department and any other departments that my manager

would need me to do

• Was in charge of doing all the employee’s scheduling for my

Department and all of my assistant managers departments

• Any additional duties as deemed necessary by Management

Diversified Roofing Corporation, Phoenix, AZ

Starts Coordinator, May 2007-March 2008

• Process and verify information on incoming starts for construction in preparation of job set up.

• Set up jobs in Timberline.

• Purchase roof tile and generate material sales orders.

• Generate job cards for production payroll and file completed paperwork.

• Work to ensure that everyone in the department is current. Work with all internal departments to discuss

and/or solve any builder and/or starts issues immediately, including but not limited to pricing discrepancies,

changes for options, roof tile quote changes, etc.

• Any additional duties as deemed necessary by Management

Wal-Mart, Phoenix, AZ

Sales Associate, October 2005-May 2007

• Second in charge to Toy Department. Responsible for stocking store product and making sure that there are

no exceptions: pricing for all products must be verified for accuracy to reflect most current price available.

Sears, Phoenix, AZ

Customer Service, March 2005-October 2005

• Responsible for assembly of promotional displays and stocking of store product.

Research International, Phoenix, AZ

Telemarketer, October 2004-January 2005

• Conducted research phone calls for car insurance company. The purpose of the telephone calls to was to

obtain information regarding customer’s current car insurance and their overall satisfaction with their

provider.

CLERICAL SKILLS Proficient in Microsoft Windows XP applications including Word, Excel, and Power Point:

able to type 45/wpm and to key data with great accuracy using 10-key.

REFERENCES Lori Sanchez 602-***-**** Cell Esther Lopez 602-***-**** Cell

Edison Gamboa 602-***-**** Cell Lorena Rodriguez 602-***-**** Work

Contact this candidate