Management Engineer
Resume:
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Qualifications Profile
Over 5 years of experience in progressively challenging technical roles in
Information Systems field, working in multi-platform and enterprise
environments. 4+ years experience in the field of Computer Networking,
Telecom, and Customer Support Engineering.
Accomplished IT infrastructure engineer with extensive experience in
network management and system administration, implementation of software
solutions for local clients. Track record of complex problem resolutions
and exceptional customer satisfaction.
Technical Proficiencies
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Operating Windows Server/Client OS 2K/2003/2007/XP/Windows7, RHEL 5.5, Sun
Systems Solaris 8.0/9.0, HP-UX 11.23
Computer SUN Servers (Netra 240, V440, 280R, 210), Intel Titanium & Xeon
Hardware processors, HP 9000, Dell Poweredge 2970, VoIP Station Gateway
(MTA), Telcordia CMS
Storage Netgear Ready NAS 1100, HP X1400 SATA storage
RDBMS & ERP MS SQL Server, MS Access, MySQL, SAP
Router, Cisco 3800, 6500, 4500, NetscreenNS-50s, F5 Loadbalancers
switches,
firewalls
Software Config. PVCS, Subversion, Visual Source Safe
Management
Programming & Korn & Bourne shell, SQL, PL/SQL, C, C++ Concepts, HTML, PERL, VB
Scripting
Protocol & EIGRP, VTP, STP, OSPF, BGP, RIPv2, TCP/IP, DHCP, SMTP, SNMP, FTP,
Services DNS, MGCP-NCS, RTP, VoIP, PPP, ISDN, ATM, iCops, POP, IMAP,
NetBEUI, NIS, NFS, RDP
Software Adobe Illustrator 10, Visio, Adobe Photoshop, Adobe Professional,
Applications/Too FrontPage, CMTSv1.4, CMTA-Ev1.6, Flow Coderv1.1, MINICOMv2.0,
ls Visual Studio
Servers MS-Exchange Server, MS-Proxy Server, DNS
Web Technologies Apache, Tomcat, IIS
System Utilities Symantec End Point Protection 11.o, Mc Affee & AVG Antivirus
Windows Services Exchange, AD, DNS, DHCP
Others VMware ESX, WireShark, Sniffer
Education
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. M.S. in Electronics and Computer Engineering
California State University - Sacramento, California
. B.S. in Electronics and Communication Engineering
Osmania University, India
Syed M.
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Certifications
. Cisco Certified Network Administrator (CCNA)
. Microsoft Certified Professional (MCP)
. Microsoft Certified Systems Engineer (MCSE)
. Linux/Unix Programming and System Administration (Certificate)
Highlights of Expertise
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> Strong technical background with 5+ years overall experience in IT
with 2+ years of direct responsibility leading small team of
administrators
> 4+ years of experience working with Windows Server implementation and
management
> Experience with multiple platforms, operating systems and applications
in a distributed shared environment
> Professional experience working with Cisco routers, switches and
firewalls
> Expert-level knowledge and experience with RHEL
> Experience with UNIX and Linux administration
> Design, Plan, Provision, Deploy, Document, and Maintain servers,
applications, and LAN/WAN/Wireless network configurations
> Hands-on experience supporting Dell Hardware, Windows XP, Windows 7,
Microsoft Outlook, Microsoft Office 2003/2007, Anti-Spam, Cisco and
Nortel VPN clients
> Knowledge of the following technologies: MPLS, BGP, OSPF, QoS, WAN
circuits (T-1/E-1, T-3/E-3, OC-X), LAN switching, Ethernet (10/100,
Gigabit, 10 Gigabit), Wireless LAN, Server load balancing, IP
subnetting and allocation, VoIP, IPv6, Network Management, Cisco
hardware, software, and product lines
> Hand on experience with routing and switching VLANs, tunneling,
spanning tree, trunking, and MPLS
> Research, analysis, and recommendation of new technologies to improve
the helpdesk and Windows environments such as baseline imaging
platforms, automated patch deployment
> Thorough understanding of Windows 98/2000/XP, Microsoft Office 2000-
2003, Active Directory, Exchange (user account and group creation and
management)
> Knowledge of a deployment environment involving load balancers,
Firewalls, webservers, application servers, databases,
routers/switches
> Assist in evaluation of demonstrations build-out, including roadmap,
feasibility, technical implications.
> Manage the deployment of enhancements to existing applications
throughout the enterprise
> Demonstrated strong ability to troubleshoot complex technical issues
as well as the ability to lead a complex, cross functional
troubleshooting session (i.e. war room)
> Knowledge of Windows 2008 server services and Exchange 2007
> Design, develop, test, and implement systems technologies in the lab
infrastructure
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> Design, develop, test, and implement systems technologies in the lab
infrastructure
> Work closely with all levels of customers, internal engineers and
management to ensure resolution of complex issues
> Strong understanding of Apache, Tomcat and IIS
> Hand on experience with Networking, and Storage
> Help resolve complex IT issues in a Tier 3 capacity
> Experience of IT development and QA processes
> Negotiate and administer vendor, outsourcer, and consultant contracts
and service agreements
> Solid knowledge of TCP/IP networks and SNMP based management
> Experience supporting VoIP systems
> Plan and manage multiple network infrastructure projects
Professional Experience
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Sprint Nextel, San Mateo, Ca Sr. Systems Engineer
Oct. 2007 --- Jul. 2010
Major Responsibilities
. Team Lead with direct reports
. Managing basic day-to-day 24/7 system administration tasks,
installation of new software releases, system upgrades,
installation of patches, and resolution of software-related
problems
. Installation, configuration and troubleshooting of VMware
. Installing, diagnosing, maintaining, and upgrading all Windows,
UNIX /Linux server hardware, operating system
. Responsible for the design, deployment, and ongoing maintenance of
systems-related components within the lab infrastructure which
includes HW, OS, and SW
. Mange tasks, requests, and priorities using helpdesk ticketing
system
. Perform hardware setup, software installation/configuration, and
the day-to-day administration of Microsoft operating systems and
related services
. Installation, configuration and maintenance of Cisco switches and
routers and IOS upgrades
. Support and administer storage environments
. Work with vendors researching hardware configurations, software
licensing, and placing orders for new equipment and software
Networking
. Hands on experience of networking concepts (sub-netting, multi-
layered switching, NAT, routing and firewalls)
. Experience with Routing and Switching technologies such as OSPF,
VRRP, EGIRP, RIPv2, VTP, and spanning tree
. Monitor and troubleshoot network performance issues
. VLAN and Trunking, design, configuration and implementations
including port-channel and 802.1q
Syed M.
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Linux
. Excellent experience in troubleshooting
. Experience with RHEL5.4 and installing packages using rpm and
YUM
. Experience with application installation and support
Win 2K /Win 2003/ Win XP Administration
. Systems architecture, integration, & administration of Windows
operating systems (XP, 2000, 2003, Terminal Services) in enterprise
environments
. Applying patch management and service pack on the Microsoft Windows
server 2003.
. Implementation, configuration and maintenance of file and printer
servers
. Designed, implemented and maintained an enterprise Active Directory
infrastructure consisting of multiple sites and forest with Trust
relationships, Internal and External DNS and DHCP
. Configuration, deployment of new versions of web applications,
implementation planning, troubleshooting, monitoring, and support.
. Support for desktop and enterprise applications, local/network
printing, e-mail, connectivity, remote access, and hardware issues
. Antivirus/Anti Spamware /Firewall configuration, updating and
troubleshooting in a sever client environment
Active Directory --- Win 2K/Win 2003
. Installation, management, monitoring and configuration of AD
. AD Group policy and user management (Creation/deletion of
users/OU's/Group, Resetting/Disabling/Lockout of accounts).
. Reporting, Creating, Deleting GPO, Linking of GPO's. Used various
tools like GPMC, AGPM, GPEDIT, GPRESULT
. Implemented a consistent Group Policy procedure that ensured all
group policies were properly documented and fully tested prior to
placing into a production environment
Exchange Server --- 2K, 2003 /Outlook /OWA/Outlook Express
. Advanced knowledge & deep working experience with Exchange 2000 /
2003
. Migration from Exchange 2000 to Exchange 2003 server
. Designed and implemented SMTP-based mail servers and standardized
the entire department on Outlook including creating an e-mail
domain and managing users
. Knowledge of POP3, IMAP, SMTP mail delivery protocols
Databases
. Oversee implementation and migration of upgrades, patches, code
releases, and database changes
. Installation and configuration of MS-SQL server and MySQL on Linux
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Miscellaneous and Others
. Provide support and documentation of all Sprint's NOW
demonstrations (mobile and stationary) and solutions. Support
customer-facing demonstrations in mobile and stationary
environments
. Participate in ongoing technology evaluations and keep up with
technology trends and industry standards
. Work closely with the software engineering team with frequent
deployment of releases on various internal and production systems
. Responsible for managing, tracking and execution of all support
team activities and associated SLA
. Manage financial aspects of the IT Department, including
purchasing, budgeting, and budget review
. Manage Desktop inventory and Asset Management, including mobile
devices
. Recommend, evaluate, and test new technologies and tools
. Create design documents using Visio as the documentation tool
. Email client support- Outlook 2000/XP
. Participate 24X7 on-call support and rotation (L2/L3 support)
. Interface with research, development and SQA teams to identify and
to resolve product issues
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Intel Corporation, Hillsboro, OR Systems Administrator
Aug.2005 --- Dec. 2006
Major Responsibilities
. Daily operational hands-on working with Layer 1-7 switching,
TCP/IP, OSPF, HSRP
. Work and research on network standards, network management tools,
network equipment capabilities and lifecycle management to identify
the need to upgrade or enhance network
. Responsible for the administration of: Windows Server 2003 and
2000, Remote Desktop Services, Exchange Server 2007, Active
Directory, Group Policy and WSUS
. Support for desktop and enterprise applications, local/networking
printing, e-mail, connectivity, remote access, and hardware issues
. Managing day-to-day processes, daily checklists, Backups/Restore,
LAN/WAN Networking, System Administration, Project Management,
Updating Patch management processes using Trend Micro, AVG,
Symantec antivirus software
Networking
. Perform network maintenance and configuration as needed: Cisco, VPN
. Packet capturing for baseline analysis and trouble-shooting network
anomalies
. Troubleshooting network related issues (servers, routers, switches
firewalls, etc)
Exchange and SQL
. User/group and access rights management
. E-mail account creation
. Database maintenance, Backup & Restore, Public folder, Defrag,
database trouble shooting, database repair, database limit issues
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Web Administration
. Installation and configuring of Apache Web servers on Linux Servers
troubleshoot and correct problems; run and review logs, reports
. Support and configure Windows server versions 2000 and 2003
. Understand and configure database connectivity and configurations:
COM, .NET, Web.Config
. Manage web server availability on F5 load balancers
. IIS 5 & 6 administration, installation, configuration and
troubleshooting. Web site maintenance and troubleshooting
Miscellaneous and Others
. Configured RAID1 & RAID5 on External Array Controller 3200 With
Compaq Servers
. Installation / configuration & maintenance of Symantec Backup Exec
for backup and restore of critical data
. Hardware troubleshooting and resolution of servers, desktops and
network
. Installation and configuration of new software and OS updates and
applications patches
. Creating users, profiles, batch files, setting up security
hierarchy, taking backups
. Experience in installation & setting up Remote Access Server (RAS)
& configuring user access restrictions, setting up HTTP and FTP
services
. Capacity planning of disk space and hardware resources required for
test and development systems
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Engineering & Computing Services Lab Administrator
Aug. 2004 - Dec. 2004
CSU, Sacramento, CA
Responsibilities
. Installed and configured software on desktops and servers,
troubleshot network related problems, provided technical assistance
and desktop support to students, staff and faculty
. Assisted and trained users in using various tools and applications,
troubleshot Deskjet, Laserjet printers and plotters
. Installed and configured Proxy for Internet connection for all
computers; assembled, repaired, installed and maintained PCs and
printers
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Radix Info, India Network Administrator
Sep. 2001 --- Aug. 2002
Responsibilities
. LAN/WAN connectivity & troubleshooting network devices
. System administration of heterogeneous network comprising of Sun
and Windows NT servers and Windows 95 clients
. Implement and troubleshoot Fault tolerance, Backup and Restore
policies
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. Network support & troubleshooting for all distribution / access
layer devices - responded to break-fix network tickets, front-end
trouble tickets & worked with Tier I helpdesk to resolve group/user
support issues
. Printer configuration and troubleshooting
. Involved in installation, configuration and support of Windows
95/NT workstations
. Responsible for analyzing user requirements and coordinating
purchasing of hardware and peripheral devices
. Supported critical applications, Managing In-house software's and
training users
. Monitoring system processes and other programs running on the
systems
. Installing, upgrading operating systems (Solaris and Linux)
. Configured and maintained NIS, NFS, DHCP and DNS servers
. Adding & configuring various hardware devices like hard disks,
network interfaces, memory
. Installed and configured Proxy for Internet connection for all
computers; assembled, repaired, installed and maintained PCs,
printers and internal hardware
Awards/Merits
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. Honors Certificate - UCSC for 4.0 GPA
. Individual Recognition Award from Intel Corporation for exemplary
contributions
. Team player, excellent communication, interpersonal,
troubleshooting, presentation and leadership skills
. Strong Problem-solving and analytical skill; the demonstration
ability to approach complex problems logically and systematically
. Energy and drive to thrive in a start-up like environment
References
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Available upon request
Syed M.
Contact this candidate