Manager Sales

OBJECTIVE: To contribute effectively to a team by using the experience and

knowledge gained thus far and to be a long-term associate contributing to

the consistency of the company or organization. I want to learn and to

train with a positive attitude and outlook. Willing to do whatever it

takes!

SUMMARY OF ACHEIVEMENT:

1999 - 2002, United States Navy, Virginia Beach, Virginia

Aviation Electrician's Mate Third Class: Advanced to Petty Officer Third

Class (E-4) in two and one half years over senior airmen without benefit of

advanced schooling or Navy training. Received letters of commendation and

high evaluation marks from my squadron.

APPLICABLE WORK EXPERIENCE: (in order of applicability)

September 2006 - June 2008: Sky Angel (Call Center), Cleveland, Tennessee

(Promoted to) Technical Services Department Team Lead: Supervised a team

of 21contact center agents in all technical aspects of the service

equipment. Monitored calls between customers and agents for quality

assurance and provided feedback and/or coaching when needed. Provided

quarterly reports on each individual from my team to our Call Center

Manager. Other duties included leadership development facilitator and

coordinator of a weekly class of 9-12 call center personnel in "Fred

Factor" (a leadership and personal growth development class designed to

improve listening and behavioral skills).

(Promoted to) Technical Trainer for IPTV: Trained all new associates on the

technical aspects of Internet Protocol Television (IPTV). Advised all call

center representatives (60) in sales and trouble shooting and advised

customers of IPTV technology. Developed scripting for call center

representatives to use while engaged in conversation with potential and

existing Sky Angel customers.

(Hired as) Call Center Representative: Fielded sales and technical support

calls for United States customers. Assisted junior agents with sales and

technical calls when escalated beyond their training knowledge/skill.

Technical advisor for retention team and fielded overflow calls for

Internet Prototype Television (IPTV).

Awarded Top Sales Percentage for 4th Quarter of 2006.

June 2009 - Present: Pathway Press, Cleveland, Tennessee

Shipping Department: Ensure the timely delivery of curriculum to churches

and organizations within the U.S. and internationally. Maintain good

working relationships will all customers.

March 2009 - Present: Bradley Central High School, Cleveland, Tennessee

Percussion Instructor: Write music for and instruct 12 high school

students to coordinate with half time, parade, and sideline performances.

Served as substitute teacher in Bradley County while looking for full time

work.

August 2008 - January 2009 - Diversified Companies, Chattanooga, Tennessee

Shipping and Inventory Manager: Responsible for all shipping, receiving,

and inventory for company that serves over 600 customers in the Tennessee

Valley and North Georgia areas. Company experienced large lay-off in

January 2009.

March 2006 - September 2006: Lost Creek Construction, Cleveland, Tennessee

General Laborer: Performed contract work while looking for permanent

position.

March 2005- March 2006: Creative Touch Studios, Cleveland, Tennessee

Shipping Manager: Responsible for the timely shipment of portrait packages

all over the United States.

2004-2005: U.S. Xpress, Inc., Chattanooga, Tennessee

Fleet Manager (Dispatcher): Ran a fleet of 65 over the road semi trucks.

Responsible for answering multi-line phone system in order to resolve pay

issues, dispatch trucks and set up trucks with loads of freight to ensure

timely delivery to numerous customers.

MILITARY EXPERIENCE:

2003 - 2004 - United States Naval Reserve, Knoxville, Tennessee

Navy Recruiter: Completed professional sales school in New Orleans.

Advanced to Petty Officer Second Class (E-5) in one year. Responsible for

canvassing and recruiting Navy veterans into the Navy Reserve.

Awarded "Silver Eagle" for gaining 150% of goal for fiscal year 2003.

1999 - 2002 - United States Navy, Virginia Beach, Virginia

Aviation Electrician's Mate Third Class: Responsibilities included

repairing and operating electrical control systems on Navy F-14 aircraft.

Also qualified to launch, recover and service aircraft as a plane captain.

Participated in one Persian Gulf cruise in support of Operation Southern

Watch over Iraq while a member of Fighter Squadron 31 onboard the aircraft

carrier U.S.S. Abraham Lincoln. Also, launched F-14 aircraft from Top Gun

school in Fallon, Nevada to protect San Francisco during 911 attacks on

America. Navy travels included Hawaii, Alaska, Australia, United Arab

Emerites and Tasmania.

EDUCATION:

2003: Professional Sales School New Orleans. (Mentioned above)

Awarded Navy's "Silver Eagle" for gaining 150% of goal for fiscal year

2003.

1995 - 1999 Dyer County High School

Newbern, Tennessee (High School Graduate)

REFERENCES:

Tim Scotton, Contact Center Supervisor

Sky Angel

Cleveland, TN 37312

423-***-**** work

Sherry Shroyer, Principle

Taylor Elementary

5265 Bates Pike Southeast

Cleveland, TN 37323-8030

423-***-**** school

423-***-**** home

Jason Duncan, Minister of Music

Peerless Road Church

3301 Peerless Road

Cleveland, TN 37312

423-***-**** work

Doyle Hughes, Printing Supervisor

Pathway Press

1080 Montgomery Avenue

Cleveland, TN 37311

423-***-**** work

Don Provonsha, Friend

Former FBI and Military

124 Old Alabama Rd

Ringgold, GA 30736-4713

706-***-**** home

John Disbrow, Owner

Creative Touch Studios

4901 Old Tasso Road

Cleveland, TN 37312

423-***-**** work

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