Customer Service Engineer

Jinzhao Sheng

*** ** *** *** #** Gainesville, Florida 32601

ablpps@r.postjobfree.com 305-***-**** 305-***-****

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Objective Seeking an Industrial Engineering position utilizing

administrative experience, engineering abilities, and

interpersonal skills.

Education Bachelor of Industrial and Systems Engineering 05/2008

University of Florida, Gainesville, Florida

Cum Laude Upper Division GPA 3.63/4.00

President's Honor Roll Award Fall 05, Dean's List Award Fall 06,

Spring 07

Relevant Courses:

Operations Research Supply Chain Digital Logic

Lean Production Work Design Discrete

Experience Assistant Manager, Chinese Holistic & Cult LLC 03/2009

- 12/2009

. Managed business operations and financial processes

. Oversaw inventory and customer record management

Industrial Engineer, BIC Graphic USA 08/2006 -

05/2007

. Defined product specifications, comprehensive test plan and

bill of materials

. Implemented new lighting system, facilitated the operating

process

. Developed project and business plan to estimate time, cost,

and profit

. Conducted time studies regarding the impact of the new

system

Assistant Manager, Rock-A-Bangkok Summer 2004

. Supervised and undated operating procedures and supply

inventory

. Improved financial management and facility maintenance

. Assisted customer needs and resolved problems

. Trained and lead new employees for better customer service

Teaching Associate, Kumon Learning Center Summer 2003

. Better-organized the student's recording system

. Improved children's abilities and ensured parents'

satisfaction

Library Assistant, Coral Reef Public Library 05/2002 -

05/2003

. Implemented a book-stacking system, improved library

organization

. Assisted people and reduced the time to search for books

Skills Language: Fluent in English and Chinese,

Read/Write Spanish

Computers: Pro Engineer, Arena, Excel VBA, Mini-Tab, SAP,

Java, HTML, Visual Basic, UNIX, C+, Microsoft

Office, Access, Project, Visio, SQL

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