Customer Service Management

Chris Rochin

Glendale, AZ *****-****

Phone: 623-***-****

Email: *****.******@*****.***

Knowledge, Skills & Abilities

Detail Oriented Innovative

Experienced Problem Solver Strong Work Ethic

Polished Verbal Communication Professional Integrity

Bilingual (Spanish) Solid Moral Character

Highly Organized Creative

Veteran Multi-Tasker Reliable

Energetic Team Player

Decisive

Personal Statement

As a Young ambitious Man, I have aspirations of success through my abilities,

tenacity and great creativity coupled with my innovative mind, shaping the

community and organizations I am apart of. The combination of my problem

solving abilities and drive makes me an Ideal candidate for any task whether to

little or great. I truly enjoy working with people and possess polished

communication and problem solving skills. I am a perfect plug for any

organization looking to be successful in any of their future ventures.

Professional Experience

PROEM/ ProEM / Gorilla Industries -Tempe, Az

Security Supervisor - May 2007-November 2009

• Security Principles Implementation Trainer

• On site Supervision & organization of Events around the valley

• Enforce State and Federal Laws pertaining to Events and Special occasions

• Class Development for Training

• Fingerprinting for DPS Background checks

Partitions & Accessories Co - Mesa, Az

Operations Assist Manager/ Job Coordinator -June 2007-August 2009

• Daily Operations/ Installation Coordination/ Warehouse Management

• Coordinate Installs

• Created POs for special order Items from various venders

• Ordered Items/ Received/ shipped orders

• Initiated orders, install requests, inventory control

• Closed out Installs after complete and prepared for invoicing & billing

• Organize & Inventory Warehouse (Weekly, Bi-annual Inventory of 2500 Items, 80

Vendors)

• Commercial B2B Customer Service & Support

Lowes Inc.- Glendale, Az

Home Remodel Designer /Kitchen Designer - November 2006-June 2007

• Designed, sold, and planned home remodels *Mainly kitchen, however, (often

including; flooring, wall, windows, appliances and doors)

• Preformed project overseeing, coordination and management

• Measured customers homes for accurate dimensions & Consultation

• Ordered All items needed for install

• Scheduled install with customers and Installers

• Consulted Consumers in Clinics (Lowes do it Yourself Training)

Home Depot - Glendale, AZ

Home Remodel Designer / Kitchen and Bath designer - February 2006-

November 2006

• Designed, sold, and planned home remodels *Mainly kitchen and bath, however,

(often including; flooring, wall, windows, appliances and doors)

• Measured customers homes for accurate dimensions & Consultation

• Ordered All items needed for install

• Scheduled install with customers and Installers

• Met and exceeded sales goals beyond store and management expectations

• Preformed project overseeing, coordination and management

• Consulted Consumers in Clinics (Home Depot Do it Yourself Training)

Volunteer Experience

The Rock of Refuge Church- Church in Avondale, Az

• Media director, Assistant to Pastor, handled production for services

Professional Development

Education

Westview High School: Avondale, AZ

Collins College Tempe, Az (Currently attending)

Home Depot Certification: Glendale, AZ

Four of six class of NKBA (National Kitchen and Bath Assoc.)Certification

Computer Skills

• Microsoft Office Suite: Word, Excel, Access, PowerPoint

• Microsoft Outlook E-mail System

• Adobe Creative Suite 4: Photoshop, Illustrator, Bridge, Etc.

• 20/20 Design program 6.41 industry standard certification

• Pinnacle Edition and Studio Professional editing Software

Professional Skills

• Multi Cultural Tolerance & prejudice reduction Training

• Analytical Situation Management & Rapid Solution Development

• People Management & Problem Solving

• Business Logistics maintenance, Development, & Growth

• Team Building Training & Team Growth Development

• Business to Business communication & Customer service

• Large scale planning & creative solutions

• Advance Communication Skills & Professionalism

• Shipping & Receiving

• Remodeling homes from top to bottom

• Building Maintenance & Development

• Plumbing, Framing, Hardware, Specialty Carpentry, Millwork, Landscaping,

Concrete, Drywall, Some Electrical, Tools ETC.

References Available upon request.

Contact this candidate