Customer Service Manager

*** *** ******

Colonial Heights, VA *****

Cellular 804-***-****

*************@*****.***

Inga Williams

Objective To secure a position where I can exercise my communication and customer service skills.

Dedicated to achieving customer satisfaction as well as meeting or surpassing company

expectations.

Education

A.S Social Science 2010

Thomas Nelson Community College, Hampton VA. GPA: 3.3. Vice Presidents list. Associates of science

degree in Social Science.

Competencies

• Verbal communication and listening skills

• Public speaking training

• Naturally persuasive

• Issue resolution negotiations

• Microsoft Word

• Microsoft Power Point

• Microsoft Excel

Experience

Manager 2006 to 2009

Xcustoms, Fort Lee VA

• Count inventory and order merchandise

• Handle customers issues

• Receive and process cash, check and charge/credit payments

• Keep merchandise area clean

• Work the cash register

Site Supervisor 2008

to 2009

Colonial Heights Recreation Department, Colonial Heights VA

• Supervise staff and participants

• Record keeping

• Administering discipline

• Create and implement weekly lesson plans

• Establish/maintain a professional rapport with participants, parents, and

administrators

• Interact with public

Cashier 2006 to 2007

Dairy Queen, Colonial Heights VA

• Greeted and assisted customers

• Worked cash register/credit card machine

• Fulfilled customers order

• Maintained clean and safe environment

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