Customer Service Human Resources

Monique Cuff

***** ***** **** **** *****

Miramar, Fl 33029

(786) 541 - 5715

*******.****@*****.***

Objective: To obtain a position that will enable me to use my strong

organizational skills, educational background, and ability to work well

with people.

Qualifications:

. Substantial experience and outstanding skills in customer service with

seven years at Publix Supermarkets, Inc.

. Accustomed to working in fast paced environments with the ability to

think quickly and successfully handle difficult clients.

. Excellent interpersonal skills, ability to work well with others, in

both supervisory or support staff roles.

. Superb written and oral communication skills.

. Outstanding ability to manage multiple tasks and meet deadlines.

. Ability to prioritize work and perform well under pressure.

. Strong computer and analytical skills: demonstrated knowledge of

Microsoft Word, Excel, PowerPoint, Publisher, Adobe PhotoShop and all

Internet functions.

. Ability to type 50-55 words per minute.

Work Experience:

Consolidated Credit Counseling Services

Sunrise, Fl

01/18/10-present

. Customer Service Representative

o Assisted clients through inbound phone calls by posting payments

to their accounts as well as researching and resolving issues

with their creditors.

Publix Supermarkets, Inc

Miramar, Fl

09/14/02-10/31/2009

. Customer Service Staff

o Assisted customers with money service transactions, refunds and

exchanges.

o Maintain office accounting functions such as balancing tills,

processing charges and filing nightly cash reports. Made nightly

cash deposits.

. Administrative Coordinator

o Human Resources: processing I-9 paper work and W-4 hiring

paperwork for new associates.

o Process weekly payroll for over 100 employees using People

Planner Program.

o Adjusting and editing time clock punches by correcting breaks,

sick codes, and following FMLA procedures.

o Hiring new associates, Transferring associates and Job Class

Training.

o Open Enrollment Coordinator: assisting associates with enrolling

and changing their health insurance plans and benefits.

Supervised by Alicia Serrao-Customer Service Manager 954-***-****

Education:

Florida International University

Miami, Fl

June 2002-April 2008

. Bachelor's of Science Degree in Elementary Education[pic]

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