Customer Service Manager

FIDEL RANGEL

*** *. *********** **.

ANAHEIM, CALIF. 92805

************@*****.***

(714)-

***-****

Objective

To obtain a position that promotes personal and professional growth in any

opportunity I am given, where I can maximize my customer service skills and

strong warehouse managerial background.

Work Experience

Berg Wholesale Inc. Norco, CA

05/2003-02/2010

Assistant Warehouse Manager

. Efficiently processed and produced orders according to customers

requests daily

. Assisted and resolved customers complaints and concerns regarding

their accounts

. Responsible for all warehouse operations and report daily to branch

manager

. Possessed strong commitment to team environment dynamics with the

ability to contribute expertise and follow leadership directives

. Accurate record keeping of all productions, transactions while

managing daily operations in an efficient and timely manner

. Responsible for answering phone lines 10+ while demonstrating strong

communication skills needed to effectively accomplish demanding tasks

. Multi-tasking done on a daily basis such as filing, invoicing and

ability to provide personal customer service daily

Hardware Suppliers of America Inc. Placentia, CA

02/2002-05/2003

Warehouse Specialist

. Accurately and efficiently processed customers orders daily and in a

timely manner

. Responsible for processing and record keeping of all shipments

received and shipped

. Excellent communication skills attained in communicating with sales

staff to enhance and produce 100% customer satisfaction daily

. Promptly and accurately maintained itemization of all merchandise and

products done daily

. Provided excellent personal customer service by efficiently and

accurately processing their requests and addressing any questions or

concerns they had

Kwikset Corporation/Black & Decker Anaheim, CA

01/1997-02/2002

Department Supervisor

. Supervised and oversaw team of production workers 15+

. Delegated workload among team members as well as reporting daily

production and accuracy numbers to plant manager

. Exceeded quota given by plant manager resulting in top productivity

and accuracy in department

. Acquired strong leadership skills while able to adapt in a team player

atmosphere

. Strong mechanical knowledge of machines and tools, including design,

and responsible for inventory control systems used daily

. Acquired knowledge of order pulling for organic super markets becoming

the top puller while working as a team player to achieve department

quota

Education

Anaheim High School Anaheim, CA

09/1994-06/1998

Fullerton Community College Fullerton, CA

09/1998-06/1999

Proficient in English And in Spanish

REFERENCES AVAILABLE UPON REQUEST

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