Customer Service Manager
Resume:
Sandra Guzman
**** * ******* *******, ** 606**-***-***-
**** **********@*****.***
OBJECTIVE
To obtain a position as an Accounting Assistant, where the
skills that I have acquired over the years may be used to their
fullest potential.
EDUCATION
East-West University
Chicago, IL
Bachelors in Accounting (Minor in Management) Expected
Summer 2010
Curie Metropolitan High School June
2002
SKILLS
. Bilingual (Spanish/English)
. Customer Service, Computer knowledge and Clerical Skills
OTHER SERVICES
. Internship at the Archdiocese of Chicago-Financial Department
. Volunteer at the Center for Economic Progress
EMPLOYMENT
Tru-Tone Finishing Inc. Addison, IL March 2007-Nov
2009
Quality Controller:
. Controlled/Supervised the Quality of Production by assuring that
required Inspection Forms were completed accurately
. Maintained/Supervised control of production requirements from
customers specifications including the use FIFO methods
. Assisted in entering customer orders to the Coating Pro System
for creation of Work Tickets, Packing List and Invoices
. Created Work Orders with instructions and distributed to
employees
. Assisted upper management to meet ISO Certification requirements
and follow its regulations
. Responsible for translation of Work Instructions for Spanish-
Speaking Employees and record keeping of Shipping and Receiving
Orders
TCF National Bank Chicago, IL April 2005-
March 2007
Sales and Operations Supervisor:
. Ensured Customer Service Standards in lobby and over the
telephone
. Communicated approved Policies to personnel and developed Sales
Programs for achievement of Target Goals
. Trained, coached, and developed Team Members on Policies and
Procedures
. Responsible for Backroom duties, balancing of Ledgers and
Opening & Closing of Branch
. Implemented and supported new Corporate Promotional Programs
Sales and Service Representative/Teller Associate:
. Promoted, Sold/Cross-Sold Retail Products, Programs and Services
. Verified information presented to avoid Processing Delays or
Illegal Transactions and assisted Upper Management with Backroom
Duties
East-West University Chicago, IL August 2003-
April 2004
Faculty Assistant:
. Monitored inventory of Office Supplies
. Answered phones and delivered phone messages for Faculty
. Data Entry and prepared copies of documents for Professors
REFERENCES:
Mike Milam
Production Manager
128 S Lombard Rd
Addison IL 60101
Lilia Mercado
Assistant Manager
3333 W 26th St
Chicago IL 60623
Carolyn Folkes
Assistant Chancellor
816 S Michigan
Chicago IL 60605
Kenneth Gains
Director of Business Department
816 S Michigan
Chicago IL 60605
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