Customer Service Human Resources

Reda Nafso

***** ******* ******, **********, ** *8076 - CELL: 248-***-****

[pic]

SUMMARY

I AM EXPERIENCED IN PROVIDING GUIDANCE AND COACHING TO CLIENTS IN NEED OF

FINANCIAL DIRECTION. I HAVE HUMAN RESOURCE AND FINANCIAL ANALYST

EXPERIENCE. I HAVE PROVIDED GUIDANCE IN THE DIFFERENT ASPECTS OF JVS' HUMAN

RESOURCES DEPARTMENT IN RELATION AS TO A FINANCIAL AND REPORTS ANALYST,

FMLA, GRIEVANCE PROCEDURES, RECRUITMENT STRATEGIES AND HIRING PROCESSES AS

WELL AS VARIOUS HUMAN RESOURCE BUSINESS ASPECTS. I HAVE STRONG ANALYTICAL

(QUANTITATIVE AS WELL AS QUALITATIVE) SKILLS. I POSSESS EXCELLENT

COMMUNICATION AND PRESENTATION SKILLS. I WOULD LIKE TO CONTINUE MY

EXPERIENCE IN THE HUMAN RESOURCES AND/OR FINANCE DEPARTMENT TO ASSIST

INDIVIDUALS TO GROW AND LEARN AS THEY BECOME FUTURE LEADERS OR GREAT

EMPLOYEES. I AM LEADER DRIVEN, HOWEVER, WITHOUT A TEAM A LEADER CAN'T LEAD.

I ENJOY WATCHING AND HELPING PEOPLE DEVELOP IN THE BUSINESS REALMS. I WILL

CONTINUE MY EDUCATION IN OBTAINING A MASTER OF BUSINESS ADMINISTRATION WITH

A CONCENTRATION IN HUMAN RESOURCES/BUSINESS DEVELOPMENT BEGINNING FALL OF

2015.

Employment History

JVS, SOUTHFIELD, MI 06/2012 - PRESENT

Financial Coordinator/Financial Educator

. Maintain and develop various financial models and standard

templates distributed for use by the Financial Education department

during the planning processes, ensuring quality, accuracy, and

focused analytic review. Demonstrate appropriate

understanding/working knowledge of money management and accounting

principles as they are applied by employees and clients. Understand

and facilitate the integration of business processes, people and

relevant technology, to identify, configure, and communicate useful

information to provide practical business leadership to drive

client and business decision making across the agency and for

outside clientele.

. Create monthly expense reports, profit and loss statements. Provide

variance analysis for management review. Review monthly expenses

for billing purposes for agency financials and income gain.

Determine financial status by comparing and analyzing plans with

actual results. Perform research and analysis of financial and loan

data. Plan, develop, and implement curriculum, training designs and

program materials for financial management education programs to

address both adults and students ages 17 and above as well as MPRI

clients. Coordinate the scheduling and the delivery of seminar

style training programs at JVS as well as throughout the community.

. Revise and refine the program as needed. Analyze client's situation

and individual counseling for families facing foreclosure and

budgeting issues. Counseling on a continued basis based on

circumstances and situation of families. Find industry challenges

and seek resolutions, provide and set up staff training. Financial

education in banking needs, money management, identity theft,

retirement, housing foreclosure, and crisis budgeting. Refer to

appropriate community volunteers with associated expertise. Provide

intensive specialized services for clients who have more serious

credit repair issues or looming home foreclosure by obtaining and

reviewing credit reports, negotiating with creditors and referring

to resources.

. Document performance of services providing information including

reports as required by administration and various funding sources.

Prepare documentation and files for audit compliance with HUD

(United States Housing and Urban Development) and MSHDA (Michigan

State Housing Development Authority). Negotiate workout plans with

loan servicers for qualified clients. Prepare client files for

submission according to industry standards. Maintain case records

as required. Schedule individual sessions with clients as needed

to address specific issues regarding financial/credit management.

Network, locate and set-up outreach events.

JVS, Southfield, MI

Human Resource Specialist 01/2005 - 06/2012

. Investigated and reported to the Human Resource Vice President any

inconsistencies. Analyzed data to ensure proper accounting

procedures have been followed. Prepared financial reports, charts,

tables and other exhibits. Trained new employees and ensured

training material/documentation was kept current. Performed special

projects to improve process efficiency and performance projects

assigned by management. Determined applicant requirements by

studying job description and job qualifications. Attracted

applicants by placing job advertisements, contacted clientele

connections for qualified candidates. Payment data accounting,

monthly reporting and report production.

. Maintained and reviewed audit cases/files for federal & state grant

purposes on a quarterly basis. Assisted and planned in new various

business processes and working with Finance and Business Managers.

Researched and resolved accounting and Human Resource inquires for

assigned functional inquiries. Performed monthly balance sheets,

income statements/letters and changes in financial position budget

analysis. Reconciled transactions by comparing and correcting data.

Provided information to management by assembling and summarizing

data, preparing reports, making presentations of findings,

analysis, and recommendations. Reviewed and approved project and

event expenditure items for regular billing basis.

. Established recruiting requirements by studying organization plans

and objectives. Met with managers and staff on a regular basis to

discuss employment and program needs. Unemployment and layoff

program, including workers compensation program/guidelines.

Provided timely, relevant and accurate reporting and analysis of

the results of the different departments, which included analysis

reporting against historical, budged, forecasted and strategic

planning results to facilitate in a decision making toward budget

and strategic plan. Managed programs by conducting orientations,

scheduled rotations and assignments. Advised managers on training

and coaching new employees.

. Benefit advisor, practice of HIPAA guidelines, COBRA/Accounting

reconciliation reports, employee retention plans, employee problem-

solving research, harassment investigations, and interpreter for

various agency departments. Workers compensation, OSHA Log

recording and attend unemployment claims. Family and Medical leave

(FMLA) process and procedures and benefit enrollment. Familiar with

ADA guidelines. Interpreted and communicated complex regulations,

policies, and procedures and arrange and organize audits.

Participated in human resources policy and procedure development and

implementation; recommend enhancements to existing operational

procedures and processes.

eDUCATIOn

MASTERS OF BUSINESS ADMINISTRATION, WAYNE STATE UNIVERSITY, FALL 2015

Bachelors of Science, Community Development/Sociology, and Degree

obtained

Central Michigan University

Michigan State Housing Development Authority (MSHDA)

Certified Housing Counselor

Community Economic Development Association of Michigan (CEDAM)

Lansing Community College

Personal and Commercial Finance

ACHIEVEMENTS

AWARDED CERTIFICATE OF EXCELLENCE CUSTOMER SERVICE SKILLS

Chair Staff Appreciation Committee

City of Detroit Volunteer "Keep Detroit Clean"

LANGUAGES

TRI-LINGUAL (ENGLISH, ARABIC, AND CHALDEAN)

Contact this candidate