Customer Service Quality Assurance

Joseph Davis

**** ***** *******

Lawrenceville, GA 30044

*********@*****.*** (770) 923-

**** (H)

Objective

To secure a position with an organization in which I can utilize my diverse

skills and experience to contribute to the success of my department and

employer.

Qualifications

1. Strong communication skills, within all levels of management.

Able to establish and develop procedures into easy workable plans

Capable of working independently and delegating responsibilities to others.

Specify Skills

Microsoft Word, Excel. Access, PowerPoint

Window 95/98/2000 and XP.

Working Knowledge of the Internet.

Federal Express and UPS Software Application.

High low and Fork lift Operator.

STOCK PICKER

Milling, Power Press, Laser, Epilog.

Signature Engraving

Xenetech Engraver

Mold press

robotic

Work Experience

Lowe's. 3565 Holland rd. Virginia Beach, VA 23452

Feb 10- March 10

customer service

Specialize in chemicals, mowers, tractors.

Greet and acknowledge all customers professional.

Provide quick responsive customer service.

Stihl corp. 536 Viking drive Virginia beach, VA 23450

April 08- Nov 08

operator

Responsible making mold for tool equipment at a fast past.

Make parts for blower, chainsaw, weedwacker, and exe.

Precision Pipe. INC 4696 Honeygrove RD. Virginia Beach, VA 23455

May 06 - May 08

Pipe Layer

Responsible for having all tools and equipment.

. Responsible for laying water, sewer, storm and grain pipes.

. Responsible with placing manholes and channels to blue print

specification.

. Tasked with completing mud work and inverts.

Lillian Vernon 2600 International PKWY Virginia Beach, VA 23454

Aug 04-Seasonal

Order Processor- group lead/Material handler - line lead

Responsible for personalizing items for Catalog Company

. Personalize and pack orders for Internet, fed-x Customers.

. Responsible for marinating a high volume with specified quality work.

. Responsible for quality assurance of high volume request

. Responsible for receiving and verifying all merchandise by item and

quantity

. Replenish stock area for order pullers (pickers).

News America Marketing 20 Westport RD Wilson, CT 06897

Oct 01-July 03

Retail Support Merchandiser

Supporters of Philip Morris sales and promotions

. Participate with promotional allowance with displays and signs.

. Place we cards and youth against smoking cards at store doorways.

. Rotate stock and return out of date cigarettes

Ogden Corporation- Covanta Two Penn. Plaza New York, NY 10121

July 95-mar. 01

Mailroom supervisor

Responsible for all functions related to the daily operation of a 6 person

Mailroom.

15. Train new employees on shipping procedures and sorting and distribution

of mail.

Operate and maintain Federal Express and UPS machinery and related

software.

Negotiate service contracts with outside vendors including messenger

service, equipment repair and .locksmith service

Coordinate and supervise internal add, moves, changes.

Contact the building office to arrange for deliveries, garbage disposal and

dumpsters.

Maintain inventories and order systems for supplies, including shipping,

coffee and copier.

Developed a records management system for over 3,000 boxes of files.

Coordinate the setup of meeting rooms and catered events.

Responsible for providing coverage for floor receptionist.

Donnelley Business Services 261Madison Ave. New York, NY 10016

Aug 94-June95

Mail Clerk

. Responsible for receiving, sorting and distributing of mail deliveries.

. Responsible for the shipping and receiving of all FedEx and UPS

requests.

. In charge of maintaining postal and office supplies, and troubleshooting

office equipment

Education

Julia Richmond High School

Brooklyn Development School- Machines 2nd Class

Attended:

Office Management Seminar

Employee management and relation conference

Contact this candidate