Training Design
Resume:
Ramon Lazo
San Francisco, CA 94112
Email: *****@*********.***
Website: http://design.ramonlazo.net
Phone: 415-***-****
Summary
Instructional designer with e-learning, web development, adult learning
theory, ADDIE, technical writing, video production and multimedia
development skills.
Work History
Virtual Training Coordinator/Instructional Designer Contractor Kaiser
Permanente, Oakland-Pleasanton, CA (March-June 2010)
Created scheduling process for booking virtual training sessions and
webinars using the WebEx Training Center
Designed online web form for one-stop scheduling of virtual training and
webinar events
Produced online sessions for KP Learning & Development using WebEx Training
Center and Adobe Connect
Scheduled WebEx webinars and online training for Learning and Development
department
Developed new and original multimedia content for KP e-learning projects
Conduct needs assessment and gap analysis for pilot program that would
remedy the perceived lack of training and awareness of e-delivery methods
by KP trainers and staff
Created plan for train the trainer pilot course on online learning delivery
methods and e-learning material design for KP trainers and staff
Consulted with KP staff and trainers on appropriate use of learning
materials for online delivery and assisted with migration from classroom
training to web-based learning
Coached KP staff and trainers on e-Learning delivery using WebEx
Learning Specialist/Instructional Designer LiveOps, Santa Clara (April-
December 2008)
Instructional design for medium-sized Silicon Valley startup that managed a
virtual call-center population of over 10,000 American work-at-home
telemarketing agents
Created vetting and selection process for vendors of learning management
systems with the goal of expanding training programs to telemarketing
agents in foreign markets
Redesigned the DR-Dashboard, an area on the LiveOps website that trained
new agents on new client products (on-boarding process)
Conducted front-end analysis, performance analysis, design recommendations
and development using commercial rapid deployment tools (Captivate,
PowerPoint, Camtasia)
Designed instructional manual for online video deployment system
Filmed, directed and edited award-winning video for DevLearn 2008 that
taught ecological practices in the workplace
Instructional Design Consultant DeAnza College, Cupertino, CA (July-
October 2007)
Designed and developed 'train the trainer' learning modules for the
Catalyst LMS (based on Moodle) for new mandatory training program for
college staff and faculty
Solved several front-end issues related to the design of the Moodle-based
website including usability, interaction and graphical design
Instructional Design Consultant UCSF AIDS Research Project, San Francisco,
CA (September-October 2007)
Solved migration issues related to SCORM modules between Blackboard and
Moodle
Web Programmer Consultant City College of San Francisco/GISEC, San
Francisco, CA (June 2006 to January 2008)
Redesigned and developed GIS Education Center website from flat HTML to
Joomla content management system that allowed student/teacher interaction,
scalability for news postings, class schedules and program change
notifications
Web Programmer Consultant City College of San Francisco /SFCACT, San
Francisco, CA (January - June 2006)
Redesigned and developed SFCACT website from basic HTML to XHTML with added
features including W3C compliance and scalability functions that allowed
for future scheduling and program changes
Network Administrator and Systems Administrator UCSF/ PRDS (Preventive &
Restorative Dental Science School) San Francisco, CA (October 2001 -
January 2003)
Designed and executed plan for upgrade and transition of large PC network
to Windows 2000 Active Directory
Designed and implemented network security practices that included backup
and disaster recovery protocols that became departmental policy for
disaster response
Supervised upgrades and maintenance of heterogeneous network of computers
Instructional Design Skills
Instructional Design System (ADDIE method)
e-Learning/CBT
Adult learning theory
Project management
Multimedia development
Learning management systems
Technical writing
Video production (field production and studio)
Web Design Skills
XHTML, CSS Javascript
PHP
MySQL
Search engine optimization (SEO)
Usability design and testing
Joomla, Drupal, WordPress and Moodle CMS
Education
San Francisco State University, Education and Instructional Technology MA
(2006)
San Francisco State University, Broadcasting and Electronic Communications
Arts BA (2003)
Heald Business College, MCSE 2000 Networking certificate (2001)
City College of San Francisco, UNIX and Open Systems Administration
certificate (1997)
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